Public Mediation

Yelp-Dispute-#5677555

D. A. vs. Yelp
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: The claimant is willing to accept another offer from this party.
    • Claim #: 5677555
    • Amount Involved: N/A
    • Filed On: Mar 16, 2013
    • Posted On: Mar 27, 2013
    • Complaint(s):
      • Refusal to respond or remove bad content
      • Abusive, arbitrary, or uneven application of rating or review processes
      • Failure to safeguard against anonymous, gamed, or malicious content
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Statement of Claim
Claimant says:
"For the past 6-8 months, our positive comments have been "filtered" by yelp and cannot be seen by customers. On the other hand, all negative reviews, some of which are unfounded, stayed on the page for a certain number of years. I would like to know what I can do to rectify the problem.

Thank you,
Danielle
Bridals by Danielle
email : phillybride@comcast.net"
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What Claimant Wants Hide
Just make me happy!
Claimant invites Yelp to make a fair offer to resolve this complaint.
What By When How Much
1. Change of policy: reinstate the positive reviews and erase the anonymous and malicious ones Mar 31, 2013 N/A
Non-cash: 1 items
  • 0
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Respondent's Counteroffer


There has been no response to this claim from Yelp. This claim will remain posted until resolved
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  • Comment: by Sarah Baxa — Online mediator
  • On: 03-30-2013
  • How many positive reviews do you feel have been filtered? Even if you feel it is significant, remember that for every negative comment, it takes 10 positive ones to offset it. I do see a preponderance of negative reviews on Yelp but they all seem to have the same issue: customer service. While I am sure that you value your business and clientele, perhaps these negative reviews are a way for you to review the practices and behavior of your staff to make sure that everyone who walks in that door is being given the best customer service. In reading these reviews, I wonder what these reviewers would be gaining by giving negative feedback on their experience. Still, if you feel these are erroneous, try to respond to them on the website to show that you are a caring business owner and value feedback and are doing something about their poor experience. I don't know that you can do anything about the ratio of negative to positive because it appears from the information on their website that Yelp uses an automated filter. Best of luck with your business and I hope that you are able to overcome what has been written on Yelp.
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