Public Mediation

Yelp-Dispute-#4232629

S. E. vs. Yelp
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: The claimant is willing to accept another offer from this party.
    • Claim #: 4232629
    • Amount Involved: N/A
    • Filed On: Nov 05, 2012
    • Posted On: Jan 18, 2013
    • Complaint(s):
      • Publication of false or misleading content, reviews or ratings
      • Negligence or failure to exercise due care
      • Abusive, arbitrary, or uneven application of rating or review processes
View less
Rate or Review on Yelp
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"There are a number of reviews on Yelp. Most of which are poor reviews of Samar Spa. I have had approximately 30 customers create 5 star rating reviews of my business. However only a small fraction of them have made it onto Yelp. My Salon has a 2 star rating as a result and an inaccurate assessment of my ethnicity reflected on it's web site. There are filters that are set on Yelp that do not reflect my good ratings and reviews. How can you help us to reflect a more positive and fair assessment of our salon, services and staff? Currently, as it stands the overall rating of my salon is unfair and does not refelect all reviews of customers that have taken time out of their busy schedules to write positive reviews.

Please help."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Yelp Hide
  • Jan 07, 2013, Claiming party added:

  • please help me to resolve this problem , the negative reviews on yep hurting our business , this need to be taking care off as soon as possible

What Claimant Wants Hide
Just make me happy!
Claimant invites Yelp to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Yelp. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-19-2013
    View more
  • Unfortunately, it seems the only way to combat negative reviews on Yelp is to post a rebuttal to the negative comment. Yelp itself, like other third party review websites, actually is not liable for the content that people post on their site. The Communications Decency Act of 1996 actually protects review sites such as Yelp from potential liability. The person that made untrue statements, however, could potentially be liable for their statement. In the meantime, if you feel that reviews have been filtered incorrectly, posting a comment to the actual review seems to be the best way to deal with the negative feedback.
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim