Public Mediation

Yelp-Dispute-#2730059

J. L. vs. Yelp
140 New Montgomery St, San Francisco, California, 94105-3705, United States
Amount Involved: Other terms
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Rate or Review on Yelp
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"My problem with yelp is wth this review, it has been on their site for almost a year now. Anyone who reads it on the surface would think that ooshashaircutters located in Queens N.Y does not incorperate good business practice. However, when you read it several times you realize that this customer received the service he specifically requested The store delivered on the three essential element: 1. The moment he walked in he was greeted. 2.He was asked what kind of haircut or style he prefered, the customer reply was a trim.3. The store delivered on his trim, yet the customer goes on to to speak about, that he can differentiate between styles, average haircuts, and a trim which he wanted from the start. i have no problem with people giving their perspective but please be on point wih your comment."
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What Claimant Wants Hide
Just make me happy!
Claimant invites Yelp to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Yelp. This claim will remain posted until resolved
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  • Comment: by Sarah Baxa — Online mediator
    • On: 11-06-2012
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  • After a fairly quick read of how Yelp works, it appears that the only way to rectify the incorrect information is to simply respond to the person who posted it. It doesn't sound like there is a way to get a negative review removed, regardless of its validity. My suggestion is to always remain professional, apologize that the customer seemed to have had a less than wonderful experience, and offer for them to return to experience the services again so they can see that their prior experience was a one time deal. It also seems that Yelp is asking businesses to also rely on the volume of replies and look at the aggregate score rather than a few negative responses. It is true that you can't please everyone all the time so always have your staff put their best foot forward and if something pops up on Yelp, address it in a respectful manner. That way, you will take the sting out of the review because many people will ignore a negative review or be more inclined to give your business a try if they see that management cares enough to address the issues. If at all possible, try to mitigate all poor service, unprofessional behavior, and customer dissatisfaction before the customer leaves your premises. Good luck!
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