Public Mediation

MALISSA MAYER, YAHOO.COM Dispute

Cr vs. Yahoo! (Headquarters)
701 First Ave, Sunnyvale, California, 94089-1019, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 2255732
    • Amount Involved: N/A
    • Filed On: Mar 18, 2014
    • Posted On: May 11, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"MARISSA MAYER, President of YAHOO should be replaced! She is incompetent, uncaring, and has manifested an outrageous behavior and conduct indicating an overwhelming disregard for the disabled. SHE COULDN'T CARE LESS!

I have had a YAHOO account for years. Two months ago I logged in from another state and when I got home to Missouri, I got a message when I tried to log in: "We have detected 'unusual activity" and to protect YOUR SECURITY (my emphasis) you MUST change your password. Then it stated that the password must have capitol letters and numbers in addition to letters.

I HAVE DYSLEXIA and have had a simple password for years. #1 - NOBODY compromised my E-mail. Only because I logged in from another state did I get this message. Because of my mental memory problem, it would take me YEARS to even try another password.

I exhausted all possible "HELP." Finally in DESPERATION I sent a letter to MARISSA MAYER directly to her PENTHOUSE in San Francisco and one to her new 22 Million Dollar home on Millionaire's Row. ALL TO NO AVAIL. Then I was put in touch with the YAHOO CONCIERGE service and they, too, said they couldn't help.

For two months I have not been able to access my YAHOO account and have been cut off from all my friends and relatives; I have no other way to contact them and for them to contact me!

MARISSA MAYER is a computer expert and was trained/taught at STANFORD. She knows how to remove the popup, the ONLY way I can access my account according to those under MAYER is by my changing my password to something that I won't be able to remember for my lifetime.

Because I have contact with several large companies,I have now convinced them to cease all business with YAHOO WEB HOSTING which will cost YAHOO and Ms. Mayer, over $20,000 in annual revenue. YAHOO has no other way, according to the CONCIERGE SERVICE other than a change of password--which is not even applicable. It is a cheap way to get people to change their password under the guise of stating there is/was "unusual" activity on your account!

MARISSA MAYER: The stockholders and Board of Directors should find a competent, caring, intelligent,and compassionate person to replace you as THE yahoo PRESIDENT AND CEO.

You deserve my #1 AWARD AS THE 2014 MOST INCOMPETENT AND UNCARING PRESIDENT/CEO in this country! YOU ARE A DISGRACE! You are a pathetic 39 year old person who doesn't care about others. IF YOU, personally, COULDN'T RESTORE My ACCOUNT, YOU CERTAINLY KNOW ONE OR MORE EMPLOYEES OF YAHOO WHO CAN so that I can again have contact with my friends and relatives.

STOP DISCRIMINATING AGAINST THOSE WHO ARE DISABLED, MS. MAYER!

HELP! HELP! HELP. You know who I am, Ms. Mayer from my letters sent DIRECTLY to both of your residences and you have the telephone number I provided in each letter and fax-- since I no longer have access to my YAHOO E-mail account.

I DESPERATELY NEED HELP, MS MELISSA MAYER. If you can't help restore my account so that I can continue to use my existing password, then you should RESIGN and TELL THE BOARD OF DIRECTORS OF YAHOO THAT THEY SHOULD FIND A SOCIALLY-CONSCIOUS, CARING, AND COMPETENT YAHOO CEO/PRESIDENT since you, obviously, MS. MARISSA MAYER, cannot fill the bill!,

JUST SIGN ME: WIDOW. YOU KNOW WHO I AM, YOU HAVE MY TELEPHONE NUMER, YOU KNOW I HAVE DYSLEXIA, YOU HAVE MY YAHOO E-MAIL ACCOUNT THAT YOU HAVE PREVENTED ME FROM ACCESSING, AND YOU KNOW YOU HAVE CUT ME OFF FROM ALL CONTACT WITH FRIENDS AND RELATIVES FOR OVER TWO MONTHS!

JUST SIGN ME: WIDOW"
...
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Additional Communication Between Claimant and Yahoo! (Headquarters) Hide
  • Mar 18, 2014, Claiming party added:

  • MARISSA A. MAYER a/k/a/ Marissa Mayer-Bogue

What Claimant Wants Hide
What By When How Much
1. Repair: RESTORE ACCESS TO DISABLED-PERSON'S YAHOO E-MAIL ACCOUNT USING EXISTING PASSWORD Apr 02, 2014 N/A
2. Change of policy: RESTORE ACCESS TO DISABLED PERSON WITH YAHOO E-MAIL ACCOUNT Apr 02, 2014 N/A
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Yahoo! (Headquarters). This claim will remain posted until resolved
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