Public Mediation

Wright Countertops Dispute

M. S. vs. Wright Countertops
4681 Hwy 70 West, New Bern, North Carolina, 28562, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Granite countertops were installed on 10-23-2012. When the job was done, I felt the top surfaces between the stove and sink area. The finish on the surface had not been smoothed off. I asked at the time, the employee said 'there maybe some glue on the surface and I could brush or scrape it off as it dries'. I took him at this word. It did not happen. I called the owner of the business (Deneen). I called several times but got no answer. I finally got a hold of her and she said she would come out to look at the problem. She did and said that something was wrong with it, she used a razor blade to scrape some of the places. the problem still was there. She said she would call the company that sent it. I waited several weeks but no reply. I called her several times and she said she was still trying to get a hold of the company. She has lied to me about calling me back. I did confront her about the problem, I asked her wasn't they suppose to check out the granite before they use it? She said yes,but the company needs to tell them what to do. We paid $3000.00 for this granite countertop, it needs to be right. I have put this off way to long."
...
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Additional Communication Between Claimant and Wright Countertops Hide
  • Feb 10, 2014, Claiming party added:

  • We thought you where an honest and forthright company wanting to satisfy and give a excellent product to their customer. It mays me sad that you'll didn't care to meet the needs of our concerns about the countertop which would have made you'll a company that really tries to meet the needs of the customer.

  • Mar 27, 2014, Claiming party added:

  • I can't believe this has gone this far and I have had NO contact from Wright's Countertops. It saddens me that a private business would do this to their customer. Then you wonder why people go to big Business to have their work done. sad day.

  • Apr 12, 2014, Claiming party added:

  • I want my granite countertops fixed. they are a mess and hold Wright Countertops liable.

What Claimant Wants Hide
Just make me happy!
Claimant invites Wright Countertops to make a fair offer.
1. Other – Physical delivery charges Jan 23, 2014 $9.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Wright Countertops. This claim will remain posted until resolved
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