Public Mediation

My Claim vs. World BankCard Services Dispute

M. K. vs. World Bankcard Services
10855 Fairfax Blvd. 3rd Floor, Fairfax, Virginia, 22030, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 10134
    • Amount Involved: N/A
    • Filed On: Aug 30, 2014
    • Posted On: Sep 10, 2014
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I have been a customer of World Bank Card Services since 2002 who did my credit card processing for two separate locations.
My merchant numbers are as follows:
MID # 4228996200335344
MID # 4228996200334818
I have given them my business for over 12 years without any hesitation .
However after 12 years of doing all my credit card processing and making money from both locations for this amount of time they decided to thank me for my loyalty of 12 years with the same processing company which is rare in this industry by suing me.
They have over the past 12 years repeatedly renewed my agreement with them automatically without any notifications in writing or verbally .
I am being threaten with a $ 6,090.32 fine at one location and a $ 2,823.15 at the other location plus $ 395.00 per location for the reminder of months of the agreement.
I was fortunate enough to find another processing company that would significantly lower my
cost and fees due to my business being slow at the present time.
I would encourage all small to midsize business to stay away from World Bank Card Services
for their processing and go with a company that will treat them with respect and consideration.
This is a Merchant Processing Company that will overcharge you ,renew your agreement
automatically and destroy you if you decide to leave them to save your business by reducing your spending cost .
There are numerous Merchant Processing Companies available to work with you and or not
in the business of destroying you and your business but assisting you in reducing your fees and costs.
However World Bank Card Services of Fairfax, VA is not one of them.
Please review the attached forms before deciding to give your business to World Bank Card
Services.
I gave them my business for 12 years and you see how they treated me imagine what would happen if you were with them for 2 or 3 years .
Please run from this Company or suffer the consequences of loosing your only source
of income that you put all your resources and time into.
I notified them of the change in processing company however that did not matter to them.
As a merchant or business owner I urge to you be very careful who you do business with it could be your demise.
I know this is redundant but please stay away from World Bank Card Services.
Please check this company out and you will see that I am not their only victim."
...
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Exhibits View
Additional Communication Between Claimant and World Bankcard Services Hide
  • Aug 30, 2014, Claiming party added:

  • The client is Norgetown Cleaners, Ms Myung Kim.

  • Aug 30, 2014, Claiming party added:

  • Please change client from Shear Perfection to Norgetown Cleaners Ms Myung Kung.

  • Sep 10, 2014, World BankCard Services (responding party) added:

  • Dear merchant, please review the attached documents and contact us to resolve your concerns.

  • Sep 10, 2014, World BankCard Services (responding party) added:

  • September 10, 2013


    Ms. Myung Kan
    Norgetown Cleaners
    6422 Old Branch Ave
    Camp Spring, MD. 20748


    Re: Claim# 10134-101001 via PeopleClaim.com

    Dear Ms. Myung Kan,

    Thank you for being a valued World Bankcard Services (WBS) merchant. We sincerely appreciate your long years of business with WBS. We reviewed your claim with utmost attention and understood your concerns. We would like to respond to the claim by addressing your concerns.

    1. Your merchant numbers with WBS are incorrect. Below numbers are correct MID with WBS.
    • MID# 518089080104201 (Norgetown Cleaners)
    • MID# 518089090106329 (Best Custom Cleaners)

    2. “They have over the past 12 years repeatedly renewed my agreement with them automatically without any notifications in writing or verbally”
     Please see attached your agreement with WBS.
    • Equipment Purchase and Service Agreement - Best Custom Cleaners - 2013.07.26
    • Equipment Purchase and Service Agreement - Norgetown Cleaners - 2008.06.13
    A pink copy of each agreement was given to you when you signed them on 07/26/2013 and 06/13/2008 respectively. All the contract terms and conditions are clearly written on the 2nd page, which our sales agent explained to you.
     
    3. “I am being threaten with a $6,090.32 fine at one location and a $2,823.15 at the other location plus $395.00 per location for the remainder of months of the agreement”
     When you called us on 08/12/2014 to notify us that you switched processing company to Merchant Lynx, we clearly and thoroughly explained you our terms and conditions. We also asked you to meet our account executive on 08/13/2014 to go over the other company’s offer so that we can analyze and submit a counter offer to you. When our account executive David Yoon visited you on 08/13/14, you asked him to just leave because your new company said they will pay for your early termination fee.
     You mentioned that the other company is offering you a flat 1.60% rate of the total monthly volume. We explained you why that would be impossible because the Card Association’s interchange (the original cost) at your location exceeds 1.60%. Please check the official Visa website for the actual interchange cost at
    http://usa.visa.com/download/merchants/Visa-Interchange-Reimbursement-Fees-April-2014.pdf
    Any company has to charge you more than the original cost to make profit. No company can offer your 1.60% flat rate.
     You also told us you purchased terminal from the other company. We asked you why you would pay for the terminal when we provides one at free of charge while you use us.
     $6,090.32 and $2,823.15 is the full amount for each location. $395.00 is included in the full amount.
    We are NOT threatening you. As we already explained you over the phone on 08/12/14, our primary goal is to keep you as a happy customer and keep servicing you. The early termination fee amount is our last resort to recover the future profit during the remaining contract term, should you still decide to breach the contract term.
     Per clause 11 of the terms and conditions, your current contract term is still effective as follow:
    Norgetown Cleaners: 06/12/2014 – 06/12/2017
    Best Custom Cleaners: 07/26/2013 – 07/26/2016

    We strongly disagree with merchant’s false claim on us. We did not over charge the merchant. We have been saving the merchant extra fees on her merchant processing by waiving PCI DSS fees, Regulatory Product Bundle fees, Annual fees, etc which other companies charge you to increase their profit.

    As an offer to resolve the issue, we sincerely ask merchant again to meet with our account executive to review her current rate with the other company so that we can accurately analyze and proposal a new rate.
    We ask the merchant to honor the remaining contract terms by using World Bankcard Services.

    With Utmost Respect,



    John Park
    Director of Processing Team
    World Bankcard Services

  • Sep 10, 2014, World BankCard Services (responding party) added:

  • Please see attached files.

  • Oct 01, 2014, World BankCard Services (responding party) added:

  • Hello, WBS responded to merchant by posting on PeopleClaim.com on 09/10/2014. WBS also sent a copy of response via USPS certified mail to merchant.

    WBS has been waiting merchant's response to resolve merchant's issues and concerns, but merchant has yet to respond as of 10/01/2014.

What Claimant Wants Hide
Just make me happy!
Claimant invites World BankCard Services to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
Message from World Bankcard Services: Please see added message on this claim to review our response.
What By When How Much
1. Please meet with WBS account executive to resolve your concerns. Sep 25, 2014 N/A
Non-cash: 1 items
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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