Public Mediation

My Claim vs. Western Union

F. B. vs. Western Union
P.O. Box 6036, Englewood, Colorado, 80155-6036, United States
Amount Involved: $1,601.98
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3100413
    • Amount Involved: 1,601.98
    • Filed On: Aug 02, 2016
    • Posted On: Aug 13, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Western Union tracking number: 917448388
On July 30, 2016 I requested a money transfer to a recipient in Ohio. On Aug 2, 2016, I received an email saying the recipient could pickup the money . When the recipient went to get the money she was told it was on hold. I called to fins out what had happened. I was told the transaction was cancelled (by whom?), and they could not tell me why Instead they gave me an email address (grc@westernunion.com). I said I wanted someone to give me answers and they said they did not have any and again directed me to the email. I sent them 2 emails asking for an explanation and my money either forwarded to the recipient or returned to me ASAP No response.

Why wasn't I informed? Who cancelled it? Why? Why send me an email saying all is well to pick up. This is infuriating, embarrassing, unnecessary, disorganized and not worthy of a large, respected company."
...
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Exhibits View
Additional Communication Between Claimant and Western Union Hide
  • Aug 08, 2016, Claiming party added:

  • I have just found out my reputation has been damaged by this as it appears I didn't have the money fo the transfer. I can't do business with them again. By sending the letter stating it could be picked up (which i forwarded to the recipient) I am blamed for it not going through. This is unacceptable and unconscionable since it was WU who cancelled the transfer that had been approved.

What Claimant Wants Hide
1. Compensation: Sender/Recipient Aug 08, 2016 $800.99
2. Refund: Money paid for wire transfer Aug 08, 2016 $440.99
3. Pay me for my time: 6 hours X $60 Aug 08, 2016 $360.00
4. Other – Pay for claim posting cost Aug 08, 2016 $7.99
Cash total : $1,609.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Western Union. This claim will remain posted until resolved
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