Public Mediation

VOLKSWAGEN CREDIT Dispute

S. S. vs. Volkswagen Credit
P.O. Box 3, Hillsboro, Oregon, 97123-0003, United States
Amount Involved: $420.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 1618915
    • Amount Involved: 420.00
    • Filed On: Mar 01, 2014
    • Posted On: Mar 12, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
View less
Rate or Review on VOLKSWAGEN CR...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I purchased a 2013 Passat in July 2013 with my first payment being due on Aug 26th. I have typically made payment very early excluding the Feb 26, 2014 payment which I made a couple of days early. I found very early on after making a payment early, that I have to call customer service & tell them to post it to my next payment due otherwise they will post it to principal instead of to my next payment that was due. I shouldn't have to call them every month to tell them this. Since they misapplied payments & had to back out them & re-post them, they have cut of my ability to view my payment history on-line. I have to call & request the payment history be sent to me which they post to a message on their website so I have to sign onto my VW Credit account to view the message since they won't send it to my email address. I was told that after my 6th payment posted, I would be able to view my payment history on-line. There have been 7 payments posted, & I still cannot view it. I just made my 8th payment today which I will have to call on Monday to make sure that they post it to the Mar 26th payment. Also, I am not able to see my principal balance when I login either. I want to be able to view a complete breakdown of what is posted to principal & what is posted to interest. I WANT TO BE ABLE TO VIEW MY PAYMENT HISTORY ON-LINE WITHOUT HAVING TO CALL THEM EVERY MONTH. I AM GOOD CUSTOMER WHO FEELS LIKE I AM BEING PUNISHED. I HAVE COMPLAINED ABOUT THIS TO THEM EVERY MONTH WITH NO RESOLUTION."
...
Reply Have a similar problem?
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Upgrade: upgrade your systems so that I can view my payment history on-line Mar 07, 2014 N/A
2. Apology: I want a written apology from Michael Horn & Andrew Stuart, & a promise that this will be fixed. Mar 07, 2014 N/A
3. Information: I want to see a full accounting of my loan. Mar 07, 2014 N/A
Cash
1. Pay me for my time: I spend a lot of time calling & sending messages each month, & I feel that I should be compensated for this with a credit to my principal balance. Mar 16, 2014 $420.00
2. Other – Copy claim to regulators Mar 07, 2014 $14.99
3. Other – Pay for claim posting cost Mar 07, 2014 $7.99
4. Other – Physical delivery charges Mar 07, 2014 $2.99
Just make me happy!
Claimant invites VOLKSWAGEN CREDIT to make a fair offer to resolve this complaint.
Cash total : $445.97
Non-cash: 3 items
1. If this doesn't get resolved soon, I will consult with an attorney & will then be asking for attorney fees. Mar 14, 2014 $5,000.00
2. Other – Copy claim to regulators Mar 14, 2014 $14.99
3. Other – Pay for claim posting cost Mar 14, 2014 $7.99
4. Other – Physical delivery charges Mar 14, 2014 $2.99
Cash total : $5,025.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from VOLKSWAGEN CREDIT. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim