Public Mediation

My Claim vs. Verizon Wireless Dispute

E. M. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $272.83
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I ordered online thru Verizon Wireless an I-phone in early Oct 2013. Cancelled order, and never signed for the phone, or received the phone, and have never been a Verizon customer. I am getting bills for service every month, and no amount of Verizon customer service calls (4 in all...2 of which were 1 hour each) stop the invoices from coming, even though they promise each month (when I call) that "I will never get another bill and will be re-embursed for all charges". The Verizon invoice is now up to $425.57. I AM WORRIED ABOUT MY CREDIT WHICH IS EXCELLENT. I DO NOT KNOW WHAT ELSE TO DO. They agree I do not owe anything because I never received the phone. They even checked and assured me the phone was returned to the warehouse unopened.

TO VERIZON WIRELESS BILLING: Just want to know these invoices will stop and Verizon will close this account. I will now be afraid to ever do business with Verizon. This has been total injustice to an honest prospective customer, trusting you when you tell me each time I call that the issue is resolved.

ADDRESS ON INVOICE:
PO BOX 4002, ACWORTH,GA, 30101 (800.922.0204)
ACCOUNT 687932288-00001
INVOICE #3022623148"
...
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What Claimant Wants Hide
1. Refund: Was promised total refund of $272.83 Feb 01, 2014 $272.83
2. Other – Pay for claim posting cost Feb 01, 2014 $7.99
3. Other – Physical delivery charges Feb 01, 2014 $2.99
Just make me happy!
Claimant invites Verizon - Headquarters to make a fair offer to resolve this complaint.
Cash total : $283.81
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Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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