Public Mediation

Verizon communications-Dispute-#1329884

M. H. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $57.72
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 1329884
    • Amount Involved: 57.72
    • Filed On: Apr 13, 2012
    • Posted On: Apr 24, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Name on Verizon Remote Connection Account (Business Account):MaryAnna D. Ham
Address where bill is send: P.O. Box 764, Williamsburg, MA 01096
Phone Number: 781-861-9803
Account Number: 781-861-9803-038


I have a service called Remote Connection and am billed every month for this service.

Six months ago I signed up to pay my bill on-line instead of mailing it to Verizon. This was done 11/2011. In looking at my account several weeks after I made the shift to on-line I noticed the payment had been rejected. I call Verizon and someone in Tech help me with the on-line account. However, that payment and those of 2012 (2/12, 3/12) were also rejected.
In March 2012 I noticed that the payment was continuing to be rejected and I also received a letter on March 29, 2012 stating that my service would be discontinued as of April 9, 2012. I call the number given to me in the letter (1-877-462-5828) from Verizon, Customer Financial Services, Usage Verification Center, but I could not stay on the line long enough to have an resolution to the letter and to the phone being disconnected.
April 13, a colleague informed me that she was not able to reach me because my phone had been disconnected. At 11am I called Verizon (1-877-462-5828) and was told by the Verizon representative that the only way I could have my service resumed was to pay the bill, then I would have to contact customer service who could open a new account for me. I would not be able have my service reinstated.
Further, the only way I could pay the bill was by paying cash because my account was flagged to say, "cash only." I asked the person speaking with me if I could pay the bill with credit card. Again she said, "cash only." Since there was no place in my area to pay for my Verizon bill in cash in my area (Northampton-Amherst MA), the Verizon representative said I had to travel to West Springfield, MA or Springfield, MA to pay the bill. She gave me two locations in West Springfield: 723 Main St., Corner Pantry and 205 Elm St., Wesffield Checking.
Both locations that the Verizon Rep. had given me were not able to take my cash: one gentleman said he didnot know how to handle an on-line bill; the other gentleman said he could not access my account on-line.
I called Verizon again and spoke with people at 877-462-5828 (Office for Discontinued Service)--a representative and a supervisor. I was told I had to speak with a representative from Customer Financial Services. Again I was told that the only way I could pay my bill was by cash. I suggested I would buy a money order and send it to Verizon (This I will do tomorrow), but the representative said she did not think the money order would be accepted.
I have been told by all 6 representatives I spoke with today: Without paying the bill, you cannot have your service reinstated or open an account.

I had the landline phone number, 781-861-9803 for over two decades and always paid my bill. when I moved to another location in Mass. I set up a remote account so that my patients could call me on my former 781-861-9803 number. I had my cell phone as the receiver of call to 781-861-9803. My cell phone #: 339-223-2279

With access to 781-861-9803 terminated, my patients are not able to contact me. This is in professional violation because they have no way to reach me. I do not give them my home phone number."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: I want acknowledgment that Verizon made a mistake in the information they gave to me. Apr 20, 2012 N/A
2. Change of policy: Verizon must have better guideline when service is discontinued because of mistakes Verizon made. Apr 20, 2012 N/A
3. Information: Additional ways to pay bill--besides Apr 20, 2012 N/A
Cash
1. Pay me for my time: Time for travel to go to Cash Centers that would not able to make transactions-Mileage-driving to the Cash Center closest to my home:Round trip-52 miles@55.5 cents per mile Apr 20, 2012 $57.72
2. Other – Pay for claim posting cost Apr 20, 2012 $7.95
Cash total : $65.67
Non-cash: 3 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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