Public Mediation

Michelle Forst vs. Verizon Collections / Credit Reporting

M. F. vs. Verizon Collections / Recovery 800-852-1922
PO Box 650051, Dallas, Texas, 75265-0051, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I switched to another provider - left Verizon.
I was told there was no contreact and I ported out 2 phone lines.
I was then charged $282 on my bill.
Contacted Verizon- told them of my situation and told them I would not have left them as a provider if I know I would be paying $282.

I also asked to lower my dad package to reduce cost.
The customer service rep just went offline.
I asked for an exact breakdown of the charges for early termination and he (Charley) did not supply me the info after asking 2x and I asked for someone higher up to contact 3x.
I have been a long time customer of Verizon and I'm so disappointed.
A luxury of a cell phone should not cause stress.
Can you help me?
I have taken screen shots of the conversation I had with the verizon customer service rep.
I asked for deferred billing until this is resolved and he left the online chat.
Thank you,
Michelle"
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites Verizon Collections / Recovery 800-852-1922 to make a fair offer.
1. Other – Copy claim to regulators Jun 08, 2016 $14.99
2. Other – Pay for claim posting cost Jun 08, 2016 $7.99
3. Other – Physical delivery charges Jun 08, 2016 $2.99
Cash total : TBD
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon Collections / Recovery 800-852-1922. This claim will remain posted until resolved
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  • Question: by Sonya Shore (413 points) — Mediation Student. Disputes Shouldn't End Up In Either Court Or Acrimony.
    • On: 06-07-2016
    View more

  • Were you told that there was no contract in a Verizon store or on the phone? In many cases, conversations by phone are taped although one that doesn't involve setting up a new contract might not have been. Verizon should be able to tell you. 

    Did the provider you switched to offer to buy out any existing contract? If so, were they a witness to the conversation with Verizon?

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