Public Mediation

My Claim vs. Verizon Collections / Credit Reporting

J. S. vs. Verizon Collections / Recovery 800-852-1922
PO Box 650051, Dallas, Texas, 75265-0051, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"In October 2019 I cancelled my service with verizon.  I sold my phone to the new compnay I went with I had no Idea they did not turn off my phonbe until i received a bill in the mail on Jauary 2020.  I called them to ask why they were billing me for service. I told them I cancelled service in October of 2019 and did not owe them anything.  I had never been late once in all the years I had their service.

After going back and forth with them and talking to management I told them all I would do even if I felt I did not owe anything I would pay half of the charge if they agreed to drop the other amount I felt was more than fair on my part.  I wrote them a check for my half and wrote final agreed payment and mailed to them.  They cashed my check and I never heard from them again.  I had no Idea they turned that other amount over to the credit agencies I filed a dispute and was sure they would remove it as they had agreeed to the terms that we came to and cashed my check.  Not the case I have filed many times after to no avail. It is the only bad thing being reported negatively against me. $ 136.30 was the amount but they have it as 138.00 the bill was for 272.60.  Not only is the amount not right but they refuse to remove the debit from the credit reporting agencies. I called them and ask if I paid the part they had agreed to drop would they send me a letter to that effect and remove the debit!! They said no it was against their polices to remove from the agencies paid or not paid. They would put paid but not remove.  I feel I am being unfairly reported aganst and nothing I can do about it. I just want them to do the fair thing and remove this small debt that they caused."
...
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Claimant timeline (3) - Hide
  • 01-17-2020 — I called and agreed to discuss the bill
  • 01-17-2020 — made agreement with manager on call to pay 136.30
  • 01-18-2020 — I mailed my check to them and it was cashed for payment infull
What Claimant Wants Hide
Just make me happy!
Claimant invites Verizon Collections / Recovery 800-852-1922 to make a fair offer.
1. Other – Copy claim to regulators Mar 13, 2021 $14.99
2. Other – Pay for claim posting cost Mar 13, 2021 $14.99
3. Other – Physical delivery charges Mar 13, 2021 $4.99
Cash total : TBD
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Verizon Collections / Recovery 800-852-1922. This claim will remain posted until resolved
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  • Contributed Solution: by Lee Moua On 09-23-2021
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    Hi my name is Lee moua. According to my account is prepaid month to month only. I can quit any time. Verizon charged me an additional month. Now collection happens. My Email is moua39891@gmail.com. my collection is $130. Please remove my account. Please please. Would you please send me 2 month payments of $65. I'll pay it off.
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Brian Edderly On 04-27-2021
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    Report Verizon to the CFPB and the FTC More...
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