Public Mediation

Stephen Beattie vs. Valvoline Express Care #0001

S. B. vs. Valvoline Express Care #0001
4311 Arendell St, Morehead City, North Carolina, 28557-2855, United States
Amount Involved: $7,000.00
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3042733
    • Amount Involved: 7,000.00
    • Filed On: Feb 17, 2016
    • Posted On: Feb 28, 2016
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"On January 25th, 2016 I went in to Valvoline express care at 4311 Arendell Street in Morehead City, North Carolina to have a routine oil change done my 1999 Pontiac formula firebird. I was in and out of there in under 5 minutes which raised my suspicions but I didn't think too much into it at the time. During the week I sparingly used the car made 2 trips into New Bern, NC to work. I travel 40 miles to work and 40 back to Pine Knoll Shores, NC. I put 172 miles on the car in that time. on my way back from work on the 2nd of February I noticed that both my oil gauge and coolant gauge on my dashboard were warning me of low levels. I immediately pulled the car into a Speedway gas station located at 429 East Grantham Street in New Bern. I would estimate approximately 100 yards to the station from the time the indicators went on. I checked both levels and found that they were both bone dry. I went into the store and purchased 1 galloon of PEAK coolant and 3 quarts of Pennzoil 10w-30 oil and put into the car. I was able to drive it into Morehead City when the car began to smoke. I stopped the car and called for a tow truck, ironically I was on my way to Moore's auto clinic in Morehead City to have an antenna installed that had just came that I ordered several days beforehand. Later that day at approximately 5 pm I received a call for Moore's informing me that the cars engine was ruined. The next day I went to Valvoline Express Care to complain and within 2 hours I got a call from an insurance claim adjuster with Guard Insurance Company and informed him of what had happened. He seemed to be sympathetic and he would get back to me within a couple of days. I was informed by Moore's that finding a motor from my car would a hard task being that they don't make Pontiac Firebirds anymore. The car is due to be a collectors item in about 7 years from now. Which is the reason for its value. The car's value is greatly diminished due to the incompetence of the people at Valvoline Express Care. Moore's informed me on Tuesday , February 16th that they located a new motor in Texas that installed would cost me $7,000 I feel that Valvoline Express Care is responsible and if they refuse to pay for the damage that I would file a lawsuit against them. As of today February 17th, 2016 that is where the situation stands. Please feel free to contact me anytime at 252-240-9682 with any further questions, Thank you ."
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Additional Communication Between Claimant and Valvoline Express Care #0001 Hide
  • Feb 18, 2016, Claiming party added:

  • Valvoline Express Care
    4311 Arendell Street
    More head City, NC 28557
    252-726-9833

  • Mar 09, 2016, Valvoline Express Care #0001 (responding party) added:

  • We are sorry to hear that Mr. Beattie had an issue with his vehicle. After looking into the matter, we found no issue with our workmanship or the products used in the vehicle. We did note on his invoice that there were various leaks existing in his engine prior to our service.

    Having been in business for over 25 years, we have never had a problem of this nature arise. Therefore, we turned it over to our insurance company. Upon their further investigation, they denied the claim.

What Claimant Wants Hide
1. Damages: motor for 1999 pontiac formula firebird Mar 18, 2016 $7,000.00
Cash total : $7,000.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Valvoline Express Care #0001. This claim will remain posted until resolved
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