Public Mediation

Donald H vs. U.S. Money Visa Customer Service Phone 1 866 872 9820

D. H. vs. U.S. Money Visa - Metropolitan Commercial Bank
2690 Cobb Pkwy SE Ste A-5, Smyrna, Georgia, 30080-3056, United States
Amount Involved: $178.46
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1597226
    • Amount Involved: 178.46
    • Filed On: Mar 22, 2017
    • Posted On: Apr 02, 2017
    • Complaint(s):
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On January 31, My US Money Card *** had two deduction unauthorized by me. I contacted the Card Company and they sent me a Visa Card Dispute Form to fill out, I explained in detail the Charges that were taken out and provided them copies of my DL, and Ret Military ID to properly ID myself in this complaint. I was informed that it could take approximately 30 days to get an answer or reply back from the Card Services Dispute processing located at 2690 Cobb Parkway Suite A 5-232 Smyrna GA 30080. I again contacted them by sending another Fax asking what was taking so long No Reply. On March 21, 2017 I called the Card Company asking what was taking so long with this claim dispute that it has beeen 50 days and No word, and he said let me check, he replied that they the Card Company US Money has not received any word back and that was the hold up. He stateed he would get back with me and that did not happen as of today.

Total Charges on my Card were 178.46 they owe me this card said its protected by FDIC, that is why I got it that I felt it was a good card to use. The charges were done at two diffrent times on 31 Jan at approximately 0200 am which was a Red Flag and where they were used. I am totally unhappy with the Company that cannot respond back to a valued customer. I have contacted the Card Company and they stated they can't do anything until its been investigated, I did not make those charges and its very easy to investaigate and refund my Money on my card as they said they would."
...
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Claimant timeline (1) - Hide
  • 02-28-2017 — Some response to this would be helpful
Additional Communication Between Claimant and U.S. Money Visa - Metropolitan Commercial Bank Hide
  • Jun 17, 2017, Claiming party added:

  • I have since been given a New US Money Card and once again the card was used for aubthorized card purchases . Once again I had to fill out forms and submit documentation and now waiting on that claim. I really would like to know if others are having the same trouble with these cards and if it could be the fact that all these cards have been vpmpermised that they are giving out to the consumer . Not the Charges always e d up at 89.99 . Thanks.

What Claimant Wants Hide
1. Recovery of Losses: US Money Card Apr 14, 2017 $178.46
2. Other – Pay for claim posting cost Apr 14, 2017 $7.99
Cash total : $186.45
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from U.S. Money Visa - Metropolitan Commercial Bank. This claim will remain posted until resolved
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