Public Mediation

My Claim vs. Twc Revenue&Trust Management Dispute

A. P. vs. Twc Revenue & Trust Management
101 E 15th Street RM 354 Main, Austin, Texas, 78778, United States
Amount Involved: $1,538.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2348548
    • Amount Involved: 1,538.00
    • Filed On: Apr 27, 2015
    • Posted On: May 08, 2015
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Back in 2014 I applied for unemployment and was approved so this Agency sent me a copy of what my weekly as well as my total benefits were going to be but after receiving benefits this Agency sent me a letter say that they had overpaid me so I requested a copy of what they were looking at to determined that I was overpaid since they were the ones who dictated how much I were to received in unemployment benefits but I have not gotten a response plus it prevented me from getting all of my benefits they have continued to report this error on my account even though they know its not accurate,"
...
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Additional Communication Between Claimant and Twc Revenue & Trust Management Hide
  • Jun 02, 2016, Claiming party added:

  • This Agency has continue to report an overpayment balance that they know I don't owe and now their deducting my unemployment illegally I have provided them with proof that I don't owe this debt but they have ignored it.

  • Jun 03, 2016, Claiming party added:

  • This Agency has continue to use deceptive practices they have made every attempt to hide the facts of my cases with appeals to try and confused anyone that investigates my cases they have never responded to the emails that shows I don't owe any overpayment.

  • Apr 16, 2017, Claiming party added:

  • I have yet to receive the proof that I was overpaid

  • Apr 16, 2017, Claiming party added:

  • I have yet to receive proof that I was ever overpaid for unemployment benefits I have read all of the information that they have provided for me since 2014 and none of these documents provide me any proof.

  • Apr 19, 2017, Claiming party added:

  • Here is the proof that you took this money from my unemployment account already, even though I didn't owe it thererfore I am requesting that you restore it to my account or I will forward a complete copy of all of the paystubs to the regulators for an investigation.

    Jun 05, 2016 to Jun 11, 2016 Jun 15, 2016 $192.00 $0.00
    May 29, 2016 to Jun 04, 2016 Jun 15, 2016 $192.00 $0.00
    May 22, 2016 to May 28, 2016 May 31, 2016 $192.00 $0.00
    May 15, 2016 to May 21, 2016 May 31, 2016 $192.00 $0.00
    May 08, 2016 to May 14, 2016 May 23, 2016 $192.00 $0.00
    May 01, 2016 to May 07, 2016 May 16, 2016 $0.00 $0.00 My benefits were $192.weekly so if you add up each week you will see.They tried to be slick by putting $192 after every 2 weeks when they know it should of been $384 every 2 weeks.

What Claimant Wants Hide
1. INVALID DEBT May 08, 2017 $1,538.00
Cash total : $1,538.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from TWC Revenue & Trust Management. This claim will remain posted until resolved
Offer History
Jun 02, 2016
Claimant's Terms of Settlement to TWC Revenue & Trust Management
Apr 27, 2015
Claimant's Terms of Settlement to TWC Revenue & Trust Management
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  • Question: by J Petaluma (1519 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 06-11-2016
    View more

  • Did TWC ever say WHY they re-calculated your benefits? The only possible (and still unlikely) recourse would be if they miscalculated the payment even though they were given all the correct info. I did look up the law on this, and it seems as though TWC is bound by law to recover any over-payments. Unfortunately I can't see any way to avoid paying back the money if their new calculations are correct. AARP had an article not too long ago about people being required to pay back over-payment of pensions, too.

    I can see both sides of this. If you're in charge of Other People's Money, you have to ensure that it's spent correctly. On the other hand, if you are the recipient and you believe that the money you're sent is yours to spend (as one would) then it's pretty hard to pay back money that's already been spent. According to AARP, some people with very marginal incomes were left with barely any income while paying off the debt they didn't know they had.

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