Public Mediation

Toro lawn mower-Dispute-#1283972

S. W. vs. Toro Mowers - The Toro Company
8111 Lyndale Ave S, Bloomington, Minnesota, 55420-1196, United States
Amount Involved: $452.93
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Toro Mowers - The Toro Company
    • Claimant Seeks: View.
    • Claim #: 1283972
    • Amount Involved: 452.93
    • Filed On: Jul 12, 2013
    • Posted On: Jul 23, 2013
    • Complaint(s):
      • Unnecessary or excessive regulation
      • Excessive taxation
      • Public nuisance
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I purchased a Toro from Dannemiller True Value on 4-6-13. Have had to take it back twice for repair. They keep telling me that it is just water in the fuel and nothing is wrong with the mower. I have asked the hardware store and Toro to give my money back or give me a new mower and they will do neither. They said its their policy to fix it. But they don't seem to be fixing it and I have only had it for 3 months. I used the same gas station for 18 years and put the same gas in my old mower and never had a problem."
...
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Additional Communication Between Claimant and Toro Mowers - The Toro Company Hide
  • Jul 24, 2013, Claiming party added:

  • Its been at Dannemiller for evaluation twice already. A sales reap call them and there was nothing eles done. They both agree that it was the gas. Im tired of getting the run around and we can solve this buy you giving my money back.

What Claimant Wants Hide
1. Refund: lawnmower Aug 13, 2013 $427.93
2. Pay me for my time: gas Aug 13, 2013 $25.00
3. Other – Copy claim to regulators Aug 13, 2013 $14.99
4. Other – Pay for claim posting cost Aug 13, 2013 $7.99
Cash total : $475.91
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I need more information

    "We apologize for the inconvenience this issue is causing you and are willing to help work through the situation. To further investigate this situation, the machine would need to be brought to Dannemiller True Value for evaluation. When the machine is at the dealership, please contact Toro Customer Care at 888-384-9939 and reference case number 2548884."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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