Public Mediation

Tom Neuman Truck and RV Repair Dispute

J. H. vs. Tom Neuman Truck And Rv Repair
1423 E. Daley Street, Rawlins, Wyoming, 82301, United States
Amount Involved: $3,373.26
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1039953
    • Amount Involved: 3,373.26
    • Filed On: Jan 04, 2014
    • Posted On: Jan 15, 2014
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • "I just feel ripped off."
View less
Rate or Review on Tom Neuman Tr...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"While travelling to relocate my daughter to Portland, Oregon our vehicle developed a "random multiple misfire" diagnostic code...I was told by Mr. Neuman that testing performed by the mechanic revealed only ONE CYLINDER as being problematic and was then asked if I wanted to replace just the spark plug and plug wire of the offensive cylinder OR replace all the plugs and wires as basically the car needed a "tune up". I agreed to the second option of replacing ALL spark plugs and spark plug wires. The following day when I went to pick up our vehicle I was told by mechanic who did the work the vehicle still had a "sputter" when you first started the vehicle but sounded fine as you let it run while idling. I asked the mechanic if he had driven the car since the work was done and was told he had NOT driven the vehicle to test whether the issue had been resolved. He drove the vehicle and returned stating he now believed I had more than one cylinder involved as being problematic and I may have a bad coil. I agreed to pursue the option of TESTING and then replacing the coil if needed. I did not get to see or speak with this mechanic again as he was sent out on another repair job for a "regular"customer as it was stated to me. A coil could not be located in Rawlins and it was suggested to me that I drive 100+ miles to the Nissan dealer in Rock Springs, Wyoming. I paid the $450.45 charges for which I was billed by Mr. Neuman leaving with the same issue I had when I first entered Tom Neuman Truck and RV Repair. We then drove to Great Western Nissan and was able to immediately get in to the repair shop. After a SECOND billing for a diagnostic test I was told the that I had a BAD SPARK PLUG AND PLUG WIRE that was "arching" against the engine block..this is what was causing the initial "random multiple misfire" read I spoke of earlier and had relayed that info to Mr.Tom Neuman prior to work proceeding. This bad plug and wire is also one that I had been billed for as having been replaced at Tom Neuman Truck and RV Repair. The Nissan dealership said that 5 of the 6 plugs and wires had been replaced but this plug and wire HAD NOT BEEN REPLACED. Within an hour or so the vehicle was repaired and road worthy. I do have the name of the service manager at Great Western Nissan and had advised him of my intent to file a complaint against Tom Neuman Truck and RV Repair."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Compensation: ADDITIONAL nite spent @ local hotel and meals Jan 19, 2014 $275.00
2. Recovery of Losses: Penalty for late return of UHAUL trailer/Loss of hotel reservation Jan 19, 2014 $145.00
3. Credit: Full Billing-Tom Neuman Truck and RV RepairInvoice #4312 Jan 19, 2014 $450.45
4. Credit: Full Billing-Great Western Nissan Invoice #845635 Jan 19, 2014 $198.81
5. Pay me for my time: Additional day "waiting " on repair when initially advised I had one repair job ahead of my vehicle before I could be seen..24 hours @ $96/hr Jan 19, 2014 $2,304.00
6. Other – Copy claim to regulators Jan 19, 2014 $14.99
7. Other – Pay for claim posting cost Jan 19, 2014 $7.99
8. Other – Physical delivery charges Jan 19, 2014 $9.99
Cash total : $3,406.23
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Tom Neuman Truck and RV Repair. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim