Public Mediation

B.R. vs. The Broken Phone Shop

RIPPED OFF!

B. R. vs. The Broken Phone Shop
209 Industrial Pkwy Ste D, Saraland, Alabama, 36571-3727, United States
Amount Involved: $114.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2169499
    • Amount Involved: 114.00
    • Filed On: Aug 01, 2018
    • Posted On: Aug 12, 2018
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I left a cell phone for repair on May 24,2018. This was the Thurs. before Memorial Day. I had to pay $114.00 , upfront to get the screen repaired. I was originally told it would probably be ready the following Thurs. I called on the following Friday, June 1st, and was told the part did not come in to allow until the next Tues. and check back. The next Tues, June 5th I was told the part was there and I could pick it up on Thursday. When Thursday came I was then told the part had not came in but to come by Sat. When I showed up Sat, June 9th, there was a closed sign on the door. The following Monday I was informed they didn't know which phone was mine, when I had time to come and identify my phone. Long story short they are out of business and I'm out a LG phone and $114.
Very unhappy. Sincerely, Beatrice Ralston"
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. LG phone returned Aug 16, 2018 N/A
Cash
1. Refund: LG phone Aug 16, 2018 $114.00
2. Other – Pay for claim posting cost Aug 16, 2018 $14.99
Just make me happy!
Claimant invites The Broken Phone Shop to make a fair offer to resolve this complaint.
Cash total : $128.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from The Broken Phone Shop. This claim will remain posted until resolved
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