Public Mediation

A.C. vs. T-Mobile Phone Company

A. C. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 3903753
    • Amount Involved: N/A
    • Filed On: May 25, 2016
    • Posted On: Jun 05, 2016
    • Complaint(s):
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I purchased a Cell phone for $150.00 in cash, from a T-Mobile Store on Utica Ave., last March 2015. This was a no - contract service for $50.00 per month. I was charged an extra $10.00 for insurance on the phone plus tax. On March 24, 2016 I changed my service from T-Mobile to Metro PC phone Company. I didn't pay my April bill to T-Mobile because the Metro PC cashier told me the two Companies have merged therefore, its just a continuation of the payments. However, T-Mobile did mailed me a letter claiming I owe for the month of April and a balance for the phone. They are claiming that I had no insurance for the phone and I was on a monthly installment plan to payoff the $150.00 for the phone. The original bill doesn't even specify how much money was supposed to be paid on a monthly bases for the installation of the phone. So I've refused to pay the extra bill T-Mobile is charging me because I already paid them in cash. I have the original receipt, which falsely stated that I'm on a payment plan. I was paying over $75.00 per month for a year. If I didn't change company, T-Mobile would've still be collecting extra money from me. From their own fraudulent claim, I've over $250.00 for the phone. Thank you."
...
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What Claimant Wants Hide
What By When How Much
1. Change of policy: The receipt must itemized each charge Jun 09, 2016 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from T-Mobile (Headquarters). This claim will remain posted until resolved
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