Public Mediation

My Claim vs. Synchrony Bank Dispute

A. C. vs. Synchrony Financial
PO Box 965030 Orlando, FL 32896-5030, 777 Long Ridge Rd Ste A1, Stamford, Connecticut, 06902-1247, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 1742951
    • Amount Involved: N/A
    • Filed On: Nov 12, 2015
    • Posted On: Nov 23, 2015
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"please see my attachment I'm a very upset customer with amazon.

sincerely;
mrs. cachedon"
...
Reply Have a similar problem?
Exhibits View
What Claimant Wants Hide
What By When How Much
1. Replace: i want my money back to my account Nov 13, 2015 N/A
2. Apology: sorry for the inconvenient. Nov 13, 2015 N/A
3. Information: trace my payment of $70. Nov 13, 2015 N/A
Just make me happy!
Claimant invites Synchrony Financial to make a fair offer to resolve this complaint.
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Synchrony Financial. This claim will remain posted until resolved
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  • Comment: by Jim Wicks (41 points) — Former Atip Intern, Occasional Contributor And Moderator
    • On: 11-25-2015
    View more
  • Hi again. I do see your attachment now. It seems to me you should edit your claim so that the $70 you want credited to your account stands out as a claim demand. Also, I didn't understand that Synchrony is the bank that handles Amazon Card transactions. Your complaint is therefore with both Synchrony and Amazon. However, as it stands now, Amazon will never know about your problem You might see if you can get a copy of your claim sent to Amazon, too.

    Another idea, did you know that you can rate both companies and leave comments on their PeopleClaim business profiles? Look for the customer satisfaction surveys on these pages:

    http://www.peopleclaim.com/complaint-history/synchrony-bank-atlanta-ga-1541534
    http://www.peopleclaim.com/complaint-history/amazoncom-headquarters-seattle-44393

    By the way, on the Synchrony profile, if they don't respond to your claim, their business rating will be downgraded a notch every five days until it reaches "F."
  • Question: by Jim Wicks (41 points) — Former Atip Intern, Occasional Contributor And Moderator
    • On: 11-24-2015
    View more
  • Hi, I saw your claim against Synchrony Bank online, and thought I might be able to help. It's not clear to me what happened; the attachment you mention doesn't show up in the public posting. Did you intend it to be public, or was it marked private?

    The other thing is, the claim asks for no money, but you do say you want money put back in your account. It might help the bank if you were to edit the claim so it requests this as a money item, a credit. Then they will see it clearly in the claim.

    Another question is where does Amazon come into this; you said you were very upset with Amazon. This may be explained in your attachment, which isn't visible in the posted claim.
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