Public Mediation

E.M. vs. Swengines (Southwest Engines)

E. M. vs. Swengines (Southwest Engines)
AKA Midwest Auto Recycling LLC, Engine Shopper, Got Engines, Quality Engines, Engine Shopper, LLC, 2100A E College Ave, Cudahy, Wisconsin, 53110-2803, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5660828
    • Amount Involved: 3,495.00
    • Filed On: Oct 15, 2021
    • Posted On: Oct 26, 2021
    • Complaint(s):
      • "This feels like a scam to me."
      • Problem with a product
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"I ordered engine to replace my son’s damaged engine from this fraudulent company. I was told the engine has 31k miles but I was sent a rusted damaged engine. The engine was shipped directly to a professional shop in Los Angeles California. On receipt of the engine by the shop and installation. The technician discovered that the engine shipped to him was a damaged engine. The technician within couple of days of receiving the engine and installation and discovering that the engine was a damaged engine provided a written statement of the diagnosis and a video of the problem with the engine received and a picture of the heat tab. All these were submitted to swengine warranty department through Cindy and supervisor sancho. Despite all these efforts Cindy told me that she is voiding the warranty because the heat tab is melted. I requested the picture of heat tab prior to shipping the engine for comparative purposes and she said she will send it but is going to a month but she won’t send anything, won’t refund my $2495.00 plus $1000 installation fee as covered by the 5 years warranty. They have refused to pic up the engine accumulating 25 per day storage and the possibility of discardment by the shop. I bought a new engine from another source and got it installed by the same shop . I live in Jackson Mississippi and my son Iive in California. I need my refund to repay my loan .Swengine is a fraud and no one should buy anything from that company."
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What Claimant Wants Hide
1. Refund: Purchase price and labor cost Oct 22, 2021 $3,495.00
Cash total : $3,495.00
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Respondent's Counteroffer

There has been no response to this claim from SWEngines (Southwest Engines). This claim will remain posted until resolved
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