Public Mediation

My Claim vs. Suburban Propane Dispute

M. H. vs. Suburban Propane (Headquarters)
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3565848
    • Amount Involved: 706.94
    • Filed On: Jun 05, 2014
    • Posted On: Jun 16, 2014
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
  • Notice: All complaints showing in the system as unresolved as of 10/28/15 re-mailed to Suburban Propane CEO Mr. Michael Stivala on 10/28/15. If Suburban Propane believes they resolved any or all of these complaints by direct contact with the claimant, please go through the system to request that the claim be closed.
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I asked them to cancel my service and remove TANKS in July of 2013. THEY DID NOT REMOVE TANKS UNTIL May 5, 2014. I paid in advance for propane and I have not received a refund and it will be 1 year for a reply.
If you can expedite this without legal involvement I would appreciate. If I didn't pay my bill in 30 days I would be charged an extra fee.
Thank You
Michael P. Hamulack"
...
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Additional Communication Between Claimant and Suburban Propane (Headquarters) Hide
  • Jul 08, 2014, Claiming party added:

  • I called and talked with the local manager,Becky and we have worked out a solution. I am waiting for the refund now.

What Claimant Wants Hide
1. Payment due: Account Balance Jun 20, 2014 $541.94
2. Pay me for my time: Storage of Propane Tanks-11 months Jun 20, 2014 $165.00
3. Other – Pay for claim posting cost Jun 20, 2014 $7.99
Cash total : $714.93
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Suburban Propane (Headquarters). This claim will remain posted until resolved
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