Public Mediation

Dustin Fields vs. Subaru Authorized Sales Service

Defaulty vehicles

D. F. vs. Subaru Of America - Headquarters
1 Subaru Dr, Camden, New Jersey, 08103-2204, United States
Amount Involved: $89,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Subaru Of America - Headquarters
    • Claimant Seeks: View.
    • Claim #: 5088088
    • Amount Involved: 89,000.00
    • Filed On: Dec 27, 2019
    • Posted On: Aug 17, 2020
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"I bought a 2018 Subaru Impreza premium and it was faulty and when i had a accident the Airbags didn't deploy, it was hit by 3 sensors and still didnt go off so i sent it to Service King in Austin Tx Lakeway and they said that it sould have went off they said but didn't."
...
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Additional Communication Between Claimant and Subaru Of America - Headquarters Hide
  • Jan 13, 2020, () added:

  • Mr. Fields has not provided any substantial proof of his claim. Subaru of America, Inc. has not received the opportunity to inspect the vehicle and verify his concern. The vehicle has been totaled and sold overseas before SOA was able to set up an inspection of it.
    Mr. Fields has contacted us personally and also through the BBB. We have provided the same information to all parties, and BBB sided with SOA as there is no proof of his claim of a defect.

What Claimant Wants Hide
1. Recovery of Losses: 2020 Subaru Jan 03, 2020 $42,000.00
2. Credit: Full Value of Purchase Jan 03, 2020 $47,000.00
Cash total : $89,000.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the Terms

    ""

This claim will remain posted until resolved.

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  • Contributed Solution: by S T On 09-04-2020
    1 comment
    We had the same problem with an Outback--the top of the seatbelt didn't hold and the airbags didn't go off More...
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