Public Mediation

Alton Spradlin vs. Stylishgears

Major screw up by StylishGears. I want them to be known as unfair.

A. S. vs. Stylishgears
1100 E 15th St, Sioux Falls, South Dakota, 57104-5271, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Stylishgears
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 4869676
    • Amount Involved: N/A
    • Filed On: Oct 06, 2017
    • Posted On: Oct 17, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Claimant says:
"I contacted StylishGears several times online by their posts and website plus, I sent the attached letter by U.S. Mail.
They refuse to exchange the item. They say it is "personalized"."
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Exhibits View
Additional Communication Between Claimant and Stylishgears Hide
  • Oct 06, 2017, StylishGears (responding party) added:
  • Please check the attachment. We've delivered the same product to the customer.Now they are demanding for November hoodie.We can't take the product back but we've offered him the discount.

  • Oct 07, 2017, Claiming party added:
  • I ordered November. After I made payment the order showed March. No correction link was offered. When I ordered another one, Green HOODIE for November, after I made payment the order showed a SHIRT. I was able to cancel that order and I did receive a refund. How is the item “personalized”?

  • Oct 17, 2017, Claiming party added:
  • They advertise “Exchanges “are granted but, my exchange was refused.

What Claimant Wants Hide
What By When How Much
1. Replace: Eg.: Replace defective part. Replace with a Green NOVEMBER Hoodie. Oct 21, 2017 N/A
2. Apology: Ex: I want a written apology for your representative's rudeness. Oct 21, 2017 N/A
Non-cash: 2 items
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Customer had ordered March hoodie and we had delivered the same but now he is demanding for November hoodie.These are customized product and we can't take it back.We had delivered the right product to the customer."

This claim will remain posted until resolved.

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  • Contributed Solution: by Arlene Kiefer On 10-18-2017
    Greetings! I trust that both of you are well. I just would like to say to both parties that I am at your disposal to continue the Mediation process. Both negotiation and mediation are usually less stressful, and often result in solutions that last. The essence of the mediation procedure lies in the construction of a satisfactory solution for the parties, which interact in the search for a cooperative solution. Would you consider to try Mediation in order to solve this dispute?
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