Public Mediation

My Claim vs. Stay Pittsburgh

S. T. vs. Stay Pittsburgh
100 Smithfield St, Pittsburgh, Pennsylvania, 15222, United States
Amount Involved: $547.85
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4864119
    • Amount Involved: 547.85
    • Filed On: Aug 17, 2022
    • Posted On: Aug 29, 2022
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"We were forced to cancel reservations for 3-day lodging at Stay Pittsburgh because my partner had a medical condition which unexpectedly arose which rendered it impossible for him to fly (which was the mode of transportation we had purchased) which would in turn compel us to cancel our reservations at Stay Pittsburgh. The trip was totally cancelled! I attempted to cancel lodging at Stay Pittsburgh several days in advance via sending a text to a cell number associated with the hotel I had retrieved from Google--I also sent an email to an email address I browsed upon. Additionally, I attempted to cancel through Booking.com (the original purchase site), which I did but as it came closer to our travel and lodging a staff member directly from the hotel replied via email with the "no refund policy rhetoric," which I though was quite unfair when I attempted in good faith to cancel in time to allow another party(ies) to reserve so that the entity would not lose money on that reservation. I also received a response from Booking.com to contact the hotel. The hotel initially requested me to contact Booking.com I got the back and forth days in advance on the day(s) we were to lodge and past the days of lodging...I complied with every request but was denied the refund of my reservations. I thought this was fowl since a medical condition was a special circumstance and should have been given special approval to receive a refund."
...
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Additional Communication Between Claimant and Stay Pittsburgh Hide
  • Aug 23, 2022, Claiming party added:

  • Here is verification of payment to Stay Pittsburgh for respective dates.

What Claimant Wants Hide
1. Refund: Room Reservations June 9-12 Aug 31, 2022 $547.85
Cash total : $547.85
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Stay Pittsburgh. This claim will remain posted until resolved
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  • Contributed Solution: by Aisha Bamahriz On 08-30-2022
    1 comment
    What are the refund policies of the Respondent? And could you specify the dates for which you made your reservation and the date you cancelled.
If you are a party to this claim, click here.
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