Public Mediation

sleepys Dispute #7142868

D. T. vs. Sleepys
370 Walmart Dr, Camden, Delaware, 19934-1365, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 7142868
    • Amount Involved: N/A
    • Filed On: Oct 02, 2013
    • Posted On: Oct 13, 2013
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"We purchased a mattress from Sleepy’s on 7/29/2013. At that time we were told there was a complete comfort warranty. NEVER once did the salesperson tell us that we had to purchase box springs from them or it would void the warranty. We are not satisfied at all with this mattress, after only two months it is sagging quite badly on both sides. We have perfectly good support and box springs under this mattress. I called on 9/21/2013 and spoke with sleepys who told me about the warranty being voided but they would sent someone out from a company called “bedcheck” to take a look at it anyway, which they did on 9/25/2013. But at this time I am completely dissatisfied with the service and the product I have received. If this is not resolved we will have no choice but to purchase another mattress somewhere as this one is very faulty somehow in how it was made. This is a large sum of money and I do not feel like we should be paying for something made so inferior. We purchased a mattress thinking it would last at least 10 years not two months. I then received a call from "corporate" who was very rude and informed me that the warranty was indeed void because we had nor purchased their boxspring. Even though the salesperson NEVER explained that. The person from corporate said that was not their problem I should have read the warranty myself. Thank you for any help on this matter, Debra Thompson"
...
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Additional Communication Between Claimant and Sleepys Hide
  • Oct 09, 2013, () added:

  • Dear Ms. Thomspson, We appreciate your post. We have accessed your invoice and records show to date the matter has been addressed. If you should have any further questions or concerns, please reach out to the specialist who assisted in your matter. We thank you again.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: Replace mattress with different product Oct 17, 2013 N/A
2. Apology: I want a written apology for your representative's rudeness. Oct 17, 2013 N/A
Cash
1. Other – Copy claim to regulators Oct 17, 2013 $14.99
2. Other – Pay for claim posting cost Oct 17, 2013 $7.99
3. Other – Physical delivery charges Oct 17, 2013 $2.99
Cash total : $25.97
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Sleepys. This claim will remain posted until resolved
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