Public Mediation

Silverline Automotive-Dispute-#4084580

P. Y. vs. Silverline Automotive
298 Derry Rd., Hudson, New Hampshire, 03051, United States
Amount Involved: $4,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Silverline Automotive
    • Claimant Seeks: View.
    • Claim #: 4084580
    • Amount Involved: 4,000.00
    • Filed On: Oct 24, 2012
    • Posted On: Nov 04, 2012
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I gave them my 1992 mustang that had a blown motor for replacement of the motor. I supplied the motor, ($8000.00) and all the necessary parts to do the job, (another $4000.00), as well as a bill from them for $3,200.00. They kept the car for four months before returning it to me. I have since had to put the car into another shop to correct all problems they created causing the car to not run, not start as well as leak, overheat, and replace the transmission because they did not re-install the transmission cooler and re-installed the transmission filter in backwards causing burned out parts in the transmission. I have spent an addtional $3000.00 at the shop it's in now. I called Silverline automotive to see if they would be willing to resolve this on a personal level but the owner declined. Shops like this should not be allowed to operate."
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What Claimant Wants Hide
1. Refund: exceptionaly horrible work Nov 08, 2012 $3,000.00
2. Pay me for my time: six months of extreme stress Nov 08, 2012 $1,000.00
Cash total : $4,000.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Mr. Yeanacopolis,
    As the owner of Silver Line Automotive, I would like to reply to your claim. Although I am sorry to hear you are not happy with the quality of work we performed, I do have some points that need to be clarified:
    1. First and foremost, I (and my employees) stand behind work completed within my shop 100%. However, you did not express your dissatisfaction with the work until after you brought it to another repair shop. This being the case, as I’m sure you understand, I cannot stand behind work that has not been performed within my shop. If you had let me know of any issues with the work we did and given me the opportunity to correct anything that needed to be corrected before going to another shop, I would have rectified the situation 100%. I informed you of my guarantee many times.
    2. We discussed with you in advance of performing the work that there was no deadline you needed us to meet; due to the nature and extent of the work ordered, you did not express the timeframe as being an issue. You frequently visited my shop while we had your vehicle – at any point you could have let us know any issues you had while the work was being completed.
    3. Some of the work you claim as being faulty, we did not in fact perform, so unfortunately your facts are incorrect. As you know, we’ve been in communication with the other shop you had work done at and they have attested to the fact that nothing we did was wrong – they repeated work due to their preferences, not due to the fact that our work was incorrect. There are often several paths to the same end result and we should not have to pay for work that was not incorrect in the first place.
    4. As you know, you were recommended to Silver Line Automotive due to our reputation. We do great work and we operate a very fair and honest business – I have a loyal customer base that will attest to this. It is simply not fair for me to have to stand behind your accusations here that are factually incorrect. I take tremendous pride in my shop and we operate with nothing but the utmost integrity – for anyone reading this that may not be familiar with Silver Line Automotive, I encourage you to speak with any of our customers to understand what it is like to do business with us.
    Thank you,
    Jeffrey Ranney
    Owner, Silver Line Automotive
    "

This claim will remain posted until resolved.

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