Public Mediation

My Claim vs. Shark Vaccums/Euro Pro Dispute

J. J. vs. Shark Vacuums/Euro-Pro
Euro-Pro Operating, LLC, 180 Wells Ave Ste 200, Newton Center, Massachusetts, 02459-3328 , United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1448177
    • Amount Involved: N/A
    • Filed On: Feb 20, 2015
    • Posted On: Mar 03, 2015
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I purchased a shark steam mop that came with a vacuum. I purchased it from a TV advertisement via the phone number, not online. When the box arrived, I set it aside, it arrived August 25 2014. I take a 5 hour ride to take care of my 80 year old mother in law and my husbands sister who has been mentally and physically handicapped all of her life. It was a number of days before I opened the box to try it. I was not happy with the quality of the "rechargeable stick vacuum". I accepted the fact that I ordered it, so I will keep it. I never used it, I guess I was just disgusted with it. A few days later, I saw an advertisement on TV offering the same steam mop with the powered lift away vacuum that came with it for the same price I paid for my mop and vacuum. The power lift away vacuum was far superior to the vacuum I got with my kit, no comparison whatsoever. I was irate, I got ripped off. I called them to ask if could exchange my stick vacuum for the regular vacuum advertised, I told them I had not used the products (I still have not used them) I told them that I felt like I had purchased an inferior product compared to the power vacuum offer at the same price. They were rude and told me my 60 days were up for a cash refund. I told them I did not want a refund, just an exchange, and that the product is brand new and has not been used. They told me they would not do anything to help me. I even called the corporate offices. They woman that I spoke with was so rude, she practically yelled at me. Same thing, "no way". I called their customer service office again. the woman there she would deduct $30 from my payments, I am not aware that they deducted anything from my payments. I was still very angry that I paid $200 dollars for the same steam mop that I can buy at Walmart for $79 dollars. The stick vacuum is absolutely worthless. Had I received the power vacuum with my order, I would have been happy with the cost of these products. I was under the impression that the vacuum that I received with the steam mop, was of the same quality as the power vacuum that I saw advertised days after I received my product."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Upgrade: Please upgrade to power lift vacuum Mar 07, 2015 N/A
2. Upgrade: I will return the unused stick vacuum Mar 07, 2015 N/A
Cash
1. Other – Copy claim to regulators Mar 07, 2015 $14.99
2. Other – Pay for claim posting cost Mar 07, 2015 $7.99
Cash total : $22.98
Non-cash: 2 items
Non-Cash
What By When How Much
1. Upgrade: Please upgrade to power lift vacuum Mar 07, 2015 N/A
Cash
1. Other – Copy claim to regulators Mar 07, 2015 $14.99
2. Other – Pay for claim posting cost Mar 07, 2015 $7.99
Cash total : $22.98
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Shark Vacuums/Euro-Pro. This claim will remain posted until resolved
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  • Comment: by Lauren Webster — Online mediator
    • On: 05-13-2015
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  • It seems like their customer service department is beating around the bush when it comes to explaining exactly why you cannot exchange a never used product. It might be a good idea to call and ask for a verbal and written statement about their exchange policy.
  • 0
  • Contributed Solution: by Brian Ward On 03-14-2015
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If you are a party to this claim, click here.
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