Public Mediation

Dwyane Brown vs. Select Home Warranty

D. B. vs. Select Home Warranty
1 International Blvd Ste 400, Mahwah, New Jersey, 07495-0025, United States
Amount Involved: $1,198.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4058776
    • Amount Involved: 1,198.00
    • Filed On: Sep 08, 2016
    • Posted On: Sep 19, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"OCTOBER OF LAST YEAR I PURCHASED A HOME WARRANTY WITH SELECT HOME WARRANTY, THEY WERE RUNNING A ADD STATING THAT IF YOU PURCHASED A WARRTY. WITH THEM THEY WOULD GIVE YOU A MONTH FREE WITH A FREE ROOF WARRANTY. THEY ALSO WERE SAYING THEY HAD A GREAT DEAL IF YOU PAYED FOR A YEAR 599. SO I PURCHASED THE YEAR WITH THE FREE ROOF LEAK PROGRAM. I HAVE MADE SUBMITTED ABOUT 9 CLAIMS. NONE OF WHICH THEY HAVE FIXED. HAD A LEAK ON MY ROOF CALLED, THEY COULDNT FIND ANYONE TO LOOK AT IT AFTER AWEEK OR SO THEY ASKED ME TO FIND SOMEONE BUT TO HAVE WHO EVER I GOT TO CALL THEM WHEN THEY FOUND THE PROBLEM SO THEY COULD TELL IF THEY WOULD COVER IT. THE COMPANY FOUND THE LEAK CALLED THEM SELECT TOLD THEM TO FIX IT THAT I WOULD PAY THEM THEN THEY WOULD PAY ME WHEN I SENT THE BILL TO THEM. SO WHEN I CALLED THEY SAID IT WASNT COVERED. AFTER SPEEKING TO A MANY SELECT PERSONEL MR. GOLD PAID ME HALF OF WHAT I PAID THE ROOFERS. AFTER THEY TOLD THE ROOFERS TO GO AHEAD THEY SHOULDVE PAID IT ALL NOT ONLY WAS I OUT OF THE 60 DOLLAR SERVICE FEE I PAID THEM 3 HUNDREDSO IT REALLY WASNT HAFLK. EVERY TIME I MADE A CLAIM THEY WOULD ASK ME TO TAKE A PICTURE OF THE ITEMS. WHICH WERE A GARBAHE DISPOSLE, CEILING FAN A PELLET BURNING STOVE WHICH THEY DID FIND AN APPLIANCE CO. THAT DIDNT WORK ON FIRE PLACES. EVERY CLIAM THAT I SUBMITTED IS STILL UNSOLVED. I GOT IRRITATED AFTER THE FIRST COUPLE OF CLAIMS AND WAS AGITATED AT THEM AFTER WARDS. I CHECKED BEFORE I SIGNED UP WITH THEM AND THEY WERE RATED SECOND BEST WARRANTY CO. IN THE U.S. THEY ARE THE BIGGEST RIP OFF IN THE U.S.TO ADD INSULT TO INJURY THEY WONT ACCEPT ANY CALLS OR CLIAMS FROM ME MY CONTRACT IF THATS WHAT YOU CALL IT EXPIRES THE END OF OCTOBER. I WANT MY MONEY BACK I HAVE BEEN ASSAULTED BY THEM RAPED BEAT UP AND RAN OVER. I HAVE HAD TWO OTHER WARRANTY COMPANIES THAT FIXED EVERY CLAIM I MADE WITHOUT ANY HESITATION.I NEVER EVER HEARD OF TAKING A PICTURE AND EMAIULT IT TO THEM BEFORE THEY EVEN THINK ABOUT TRYING TO FIND SOMEONE TO FIX IT. DAYS SOMETIMES WEEK WOULD GO BY BEFORE YOU HEAR FROM THEM. THEY HAVE THE WORST POSSIBLE PEOPLE THAT ANSWER YOUR CLAIMS. I WANT ALL MY MONEY BACK THEY NEVER FIXED ANY OF MY CLAIMS"
...
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What Claimant Wants Hide
1. Compensation: MY YEAR LONG CONTRACT Sep 23, 2016 $599.00
2. Refund: g.: Purchase price + shipping Sep 23, 2016 $599.00
3. Other – Pay for claim posting cost Sep 23, 2016 $7.99
Cash total : $1,205.99
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Respondent's Counteroffer

There has been no response to this claim from Select Home Warranty. This claim will remain posted until resolved
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