Public Mediation

SEARS AND RECHARGE MOWER-Dispute-#2520986

J. S. vs. Sears And Recharge Mower
2283 Argentia Rd Unit 3 , Mississauga, Ontario, L5N 5Z2, Canada
Amount Involved: $2,516.32
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Sears And Recharge Mower
    • Claimant Seeks: View.
    • Claim #: 2520986
    • Amount Involved: 2,516.32
    • Filed On: Apr 18, 2012
    • Posted On: Apr 29, 2012
    • Complaint(s):
      • Problem with a product
      • "I just feel ripped off."
View less
Rate or Review on SEARS AND REC...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"the rechage mower acelerates on a down hill and the speed cannot be controlled, It is unsafe, on level land the speed can be controlled, A cart came with it but the mower gets stuck on softer terrain. I have talked to sears and the shifted the problem to Recharge. I got no satisfaction from ReCharge, they said they could not help Purchased from sears on 23 Sep 2010, and did not use it that year since, lawn did not need cutting until the spring of 2011. called recharge at 866 393-3968 case #3858838. Sent letter to CT consumer protection 20 Nov 2011, Got a response from Consumer protectin on 30 Dec 2011, they suggested small claims Court, which was going to be my next step. I would like Sears or Recharge to take the mower back and reimburse me my Cost of $2653.06. nothing more, nothing less.
Thank You Mr. J. R. Normand Sylvestre 860-376-2408"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Sears And Recharge Mower Hide
  • Apr 29, 2012, SEARS AND RECHARGE MOWER (responding party) added:

  • Sears is looking forward to assisting with resolution of your issue. You can email us at smadvisor@searshc.com at your convenience with your contact information, preferably a telephone number and we will contact you to further discuss your concerns so that we may attempt to offer you a solution.
    Candice R.
    Social Media Moderator
    Sears Social Media Support

  • May 02, 2012, SEARS AND RECHARGE MOWER (responding party) added:

  • We have had contact with the claimant with a goal of resolving this issue. The claimant is clearly seeking to force a refund which will not be forthcoming. We take great pride in resolving any warranty issue in a timely manner and have offered same to the claimant. Again, the claimant has not been willing to discuss this matter.

  • May 06, 2012, SEARS AND RECHARGE MOWER (responding party) added:

  • Sears is looking forward to assisting with resolution of your issue. You can email us at smadvisor@searshc.com at your convenience with your contact information, preferably a telephone number and we will contact you to further discuss your concerns so that we may attempt to offer you a solution.
    Kiera J.
    Social Media Moderator
    Sears Social Media Support

  • May 06, 2012, Claiming party added:

  • This mower is unsafe for my terrain. It is not a warrenty issue. Plus If I did want the btakes, they (maker of this product want me to pay transportation to their site, that is unacceptabble. You need to make it right and take back the mower with all attachments and reimburse me. right now you are jerking me arrount. Please keep this public, this is not worthy of Sears to deny me a settlement.
    Mr. Sylvestre

What Claimant Wants Hide
1. Refund: Total Cost no more May 03, 2012 $2,516.32
2. Other – Copy claim to regulators May 03, 2012 $14.95
3. Other – Pay for claim posting cost May 03, 2012 $7.95
Cash total : $2,539.22
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "We have offered to have this situation resolved using our warranty provider. The claimant has advised that they have purchased another gas powered mower and no longer want the item purchased. Under the warranty, we cover manufacturer's defects for a period of 2 years from original date of purchase for the original owner. Brakes as indicated by the claimant are not warrantied and would be considered a service part. We have further advised the claimant to contact our warranty provider should they like to arrange for 3rd party service."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Lynda Greene — Online mediator
    • On: 05-27-2012
    View more
  • Controlling the speed isn't the same as brakes. This sounds unsafe to me. Have you reported it to the consumer safety commission?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim