Public Mediation

C.C. vs. Royal Seas Cruises

C. C. vs. Royal Seas Cruises
1901 West Cypress Creek Road Ste 300, Fort Lauderdale, Florida, 33309, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3518632
    • Amount Involved: 2,448.16
    • Filed On: Feb 16, 2019
    • Posted On: Feb 27, 2019
    • Complaint(s):
      • "I just feel ripped off."
      • Overcharge or billing error
      • Bad business practices
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Statement of Claim
Claimant says:
"On Oct 9, 2017 I paid $1648.19 for a 9 day all inclusive vacation including 3 meals per day with Royal Seas Cruises for 2 persons. This included 3 days &2 nights at a 5 star resort in Fort Lauderdale, 3 days & 2 nights in a 5 star resort in Orlando, 2 night cruise to The Grand Bahama Island, 9 days transportation by a rental car while in Florida, and $50 in Casino Match Play on board the ship. I had 18 months to schedule my travel dates. In case of an emergency I could cancel any time before travel date. On Sept. 25, 2018 I called customer care and spoke with Fredricka to schedule my dates for May 1 to 9. At that time I was informed of $815 more of hidden charges I had to pay but if I paid $765 for an upgrade that day then everything would be paid for including port fees and alcoholic beverages even though I was not happy about these hidden charges, I paid it so I wouldnt have to worry with any other charges. The last of Jan. I had to have an emergency surgery on my hip which eliminated my ability to travel permanently. On Feb. 5, 2019 I called customer care and spoke with Fredricka about transferring the vacation to my son and change the dates to when he could travel. That was all fine except I was again informed of another $782 of hidden charges that would have to be paid. I told her that I had paid an upgrade fee that was suppose to cover everything and she said no that was just to upgrade my rooms which were already supposed to be 5 star. She also informed me that on the second day of our arrival, we would be required to attend a resort tour before we could get our cruise ship passes.  This was the first I heard of this. I have been on many of these type of tours and they always say it wont take over a couple of hours but in my experiences, they take at least a half of day or longer.  Also any time you get any kind of accommodations by taking a promotional sales tour, then you get the accommodations for free or at a huge discount.  I wouldnt consider any part of this vacation package to be at a discount price. After informing my son of these additional charges, he couldnt go and I had already told him that all the expenses for everything were paid. I called Fredricka back and told her this was just a scam and I just wanted to cancel and get a full refund of all the money I had already paid totaling $2,413.19. She informed me that I could cancel but I could not get any refund. This whole vacation package was nothing but a scam and false advertisement and I want a full refund. After reading reviews about this company and learning that the BBB had graded them with an F, I realized I was dealing with the wrong company."
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What Claimant Wants Hide
1. Refund: cost charged to my credit card Mar 11, 2019 $2,413.19
2. Copy claim to regulators Mar 11, 2019 $14.99
3. Pay for claim posting cost Mar 11, 2019 $14.99
4. Physical delivery charges Mar 11, 2019 $4.99
Cash total : $2,448.16
  • 2
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Awaiting response from Party
"i think it's better ."
 (2 years ago)

Respondent's Counteroffer

There has been no response to this claim from Royal Seas Cruises. This claim will remain posted until resolved
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  • 1
  • Contributed Solution: by George Maxwell On 03-03-2019
    Report bait and switch tactics to Fl Consumer and Agriculture More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Sophie Blythe On 03-01-2019
    Royal Seas Cruises should review and release tapes of all calls More...
If you are a party to this claim, click here.
Is this a fair resolution?
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