Public Mediation

C.C. vs. Royal Seas Cruises

C. C. vs. Royal Seas Cruises
1901 West Cypress Creek Road Ste 300, Fort Lauderdale, Florida, 33309, United States
Amount Involved: $2,448.16
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3518632
    • Amount Involved: 2,448.16
    • Filed On: Feb 16, 2019
    • Posted On: Feb 27, 2019
    • Complaint(s):
      • "I just feel ripped off."
      • Overcharge or billing error
      • Bad business practices
View less
Rate or Review on Royal Seas Cr...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"On Oct 9, 2017 I paid $1648.19 for a 9 day all inclusive vacation including 3 meals per day with Royal Seas Cruises for 2 persons. This included 3 days &2 nights at a 5 star resort in Fort Lauderdale, 3 days & 2 nights in a 5 star resort in Orlando, 2 night cruise to The Grand Bahama Island, 9 days transportation by a rental car while in Florida, and $50 in Casino Match Play on board the ship. I had 18 months to schedule my travel dates. In case of an emergency I could cancel any time before travel date. On Sept. 25, 2018 I called customer care and spoke with Fredricka to schedule my dates for May 1 to 9. At that time I was informed of $815 more of hidden charges I had to pay but if I paid $765 for an upgrade that day then everything would be paid for including port fees and alcoholic beverages even though I was not happy about these hidden charges, I paid it so I wouldnt have to worry with any other charges. The last of Jan. I had to have an emergency surgery on my hip which eliminated my ability to travel permanently. On Feb. 5, 2019 I called customer care and spoke with Fredricka about transferring the vacation to my son and change the dates to when he could travel. That was all fine except I was again informed of another $782 of hidden charges that would have to be paid. I told her that I had paid an upgrade fee that was suppose to cover everything and she said no that was just to upgrade my rooms which were already supposed to be 5 star. She also informed me that on the second day of our arrival, we would be required to attend a resort tour before we could get our cruise ship passes.  This was the first I heard of this. I have been on many of these type of tours and they always say it wont take over a couple of hours but in my experiences, they take at least a half of day or longer.  Also any time you get any kind of accommodations by taking a promotional sales tour, then you get the accommodations for free or at a huge discount.  I wouldnt consider any part of this vacation package to be at a discount price. After informing my son of these additional charges, he couldnt go and I had already told him that all the expenses for everything were paid. I called Fredricka back and told her this was just a scam and I just wanted to cancel and get a full refund of all the money I had already paid totaling $2,413.19. She informed me that I could cancel but I could not get any refund. This whole vacation package was nothing but a scam and false advertisement and I want a full refund. After reading reviews about this company and learning that the BBB had graded them with an F, I realized I was dealing with the wrong company."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: cost charged to my credit card Mar 11, 2019 $2,413.19
2. Copy claim to regulators Mar 11, 2019 $14.99
3. Pay for claim posting cost Mar 11, 2019 $14.99
4. Physical delivery charges Mar 11, 2019 $4.99
Cash total : $2,448.16
  • 2
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Awaiting response from Party
MDMIZANUR RAHMAN commented
MDMIZANUR RAHMAN (Comment):
"i think it's better ."
 (6 years ago)
Reply

Respondent's Counteroffer

There has been no response to this claim from Royal Seas Cruises. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by George Maxwell On 03-03-2019
    View more
    Report bait and switch tactics to Fl Consumer and Agriculture More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Sophie Blythe On 03-01-2019
    2 comments
    Royal Seas Cruises should review and release tapes of all calls More...
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim