Public Mediation

ROLLX VANS claim for van with defective computer

T. B. vs. Rollx Vans
6591 Highway 13 W, Savage, Minnesota, 55378, United States
Amount Involved: $13,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Rollx Vans
    • Claimant Seeks: View.
    • Claim #: 1665128
    • Amount Involved: 13,000.00
    • Filed On: Oct 21, 2010
    • Posted On: Nov 05, 2010
    • Complaint(s):
      • Questionable Business Practices
      • Service Problem
      • Warranties or Rebates
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Defective computer in wheelchair van caused the vehicle to kneel to the right and not return to level position. This cause the bottom of the to strike and object in the roadway thus causing damage to infloor ramp. The
accident was reported on 8/08/10. The service tech did not arrive until later. The defective computer was replaced. Rollx acknowldge the defect but feel the kneeling van could not have caused the underneath collision. My spouse has a terminal illness (MS) and has been without transportation for nearly two months."
...
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What Claimant Wants Hide
1. Compensation: violation of several ADA laws Oct 04, 2010 $10,000.00
2. Lost of use of the needed medical transportation Oct 04, 2010 $3,000.00
Cash total : $13,000.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "MR. Bowser hit something with his van and this was unrelated to anything regarding the conversion. However, we are willing to pay for the warranty work on his van even though we feel Rollx is not responsible. We have sent a check off in the amount of roughly $2,300 to cover the repairs.
    Rollx does not agree to the terms of this document or People Claim."

This claim will remain posted until resolved.

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