Public Mediation

My Claim vs. Rise Broadband Internet.Com

R. S. vs. Rise Broadband
619 14th St SW, Loveland, Colorado, 80537-6329, United States
Amount Involved: $1,056.88
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9451783
    • Amount Involved: 1,056.88
    • Filed On: Mar 30, 2017
    • Posted On: Apr 19, 2017
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"INTERNET SERVICE IS REQIURED FO MY PHONE CONNECTION. MY INTERNET PROVIDER IS NOT PROVIDING ME WITH THE SERVICE I AM PAYING FOR. I GET LOTS OF LOST CONNECTIONS WHICH LEAVES MY INTERNET AND PHONE USELESS. AT  AGE 85 I NEED TO BE ABLE TO DAIL 911 24/7. THIS IS NOT BEING PROVIDED. I ASKED TO CANCELLED THERE SERVICE. THEY SAID I WOULD STILL HAVE TO PAY OFF THE REST OF THERE CONTRACT..THEY ARE NOT GIVING ME THE SERVICE THEY OFFER IN THE CONTRACT. THEY ARE BREAKING THE CONTRACT ,NOT ME. I JUST WANT WHAT I PAY FOR. THE WAY THIS SERVICE IS I WOULD NOT HAVE IT IF IT WAS FREE."
...
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Claimant timeline (1) - Hide
  • 03-30-2017 — NO INTERNER SERVICE, NO PHONE SERVICE
Additional Communication Between Claimant and Rise Broadband Hide
  • Apr 14, 2017, Claiming party added:

  • ON TUESDAY APRIL 11 2017 AT 7:30 PM CDT RISE BROADBAND SHUT OFF MY SERVICE. THIS WAS WITHOUT ANY NOTICE AT ALL. I WAS LEFT WITH NO PHONE SERVICE AND AT THE AGE OF 85 ,MY LIFE WAS IN DANGER WITH NO 911. ABOUT 1/2 HOUR AGO GOT BACK ON LINE WITH PHONE SERVICE WITH A NEW PROVIDER. THIS WAS A VERY BAD ACTION ON THERE PART.

























  • Apr 15, 2017, Claiming party added:

  • when at my son's on wed. April 12/2017 I PLACED A CALL TO RISE BROADBAND AND WAS INFOROMED THAT I DID NOT HAVE AN ACCOUNT WITH THEM. MY SON AND HIS WIFE HEAR WHAT I WAS SAYING ANDARE WITNESS TO THIS. SINCE I DIDN'T HAVE AN ACCOUNT WITH THEM I DIDN'T HAVE THERE SERVICE. I NOW HAVE A NEW PROVIDER AND PHONE. I CALLED RISE AND THEY SAID THAT THEY DID NOT SHUT OFF MY SERVICE AN WOULD BE CHARGED FOR EARLY DISCONNECT. IF MY SERVICE WITH THEM WAS OFF FROM 4/11 AND STILL OFF THIS DAY. WHY DID THEY NOT KNOW I WAS OFF LINE. IT'S THERE JOB TO PROVIDE ON GOING SERVICE. THIS IS ANOTHER REASON THAT THEY ARE A POOR BUSINESS.....

  • Apr 20, 2017, Claiming party added:

  • THIS IS ALL I'VE HEAR FROM RISE BROADBAND. THEY ARE WANTING MORE MONEY WITH OUT PROVIDING ANY SERVICE.
    The statement amount due is $56.88 for 05/02/2017 to 06/01/2017 and is due on 05/02/2017r information here

What Claimant Wants Hide
1. no notice shut off.no phone Apr 29, 2017 $1,056.88
Cash total : $1,056.88
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Rise Broadband. This claim will remain posted until resolved
Offer History
Mar 30, 2017
Claimant's Terms of Settlement to Rise Broadband
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  • 2
  • Contributed Solution: by Jonathon Turner On 04-24-2017
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    Another no-brainer. If Rise can't provide consistent VOIP they should release the claimant from the contract, or provide a free cellphone backup. More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 3
  • Contributed Solution: by J Petaluma On 04-23-2017
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    Rise Broadband should waive the early termination fees and review inadequate service and support to vulnerable customers More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 5
  • Contributed Solution: by Phaatima S. On 04-22-2017
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    Rise should send a technician to try to fix the internet service. However, if the problem persists Rise should allow Plaintiff to leave the contract without incurring any additional charges. More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 3
  • Contributed Solution: by Mina Rizk On 04-21-2017
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    Company technician should be sent to claimant's home. More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 4
  • Contributed Solution: by Adam Stillman On 04-21-2017
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    Rise should send a technician to investigate claimant's internet/phone service. If it is found to be defective they should cancel the contract with no fees because they failed to provide the services promised. More...
If you are a party to this claim, click here.
Is this a fair resolution?
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