Public Mediation

D.D. vs. Resort Relief

D. D. vs. Resort Relief Llc
1110 N Loop 336 W Ste 210, Conroe, Texas, 77301-1194, United States
Amount Involved: $3,495.00
    • Claimant Seeks: View.
    • Claim #: 9851499
    • Amount Involved: 3,495.00
    • Filed On: Apr 30, 2018
    • Posted On: May 11, 2018
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I entered in to a Service Agreement January 22, 2015 with resort Relief to facilitate the cancellation of my Timeshare Agreement with Silverleaf Resort. I paid $3495.00 for this service. In my service agreement it states if client does not receive a bona fide offer to cancel or otherwise terminate the Timeshare Agreement, Resort relief will refund 100% of the fee paid to Resort Relief by client."
...
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Additional Communication Between Claimant and Resort Relief Llc Hide
  • May 07, 2018, Resort Relief Llc (responding party) added:

  • Please contact me at 832-436-4246 to discuss the options available to you in reference to your timeshare cancellation contract with Castle Law Group.

  • May 11, 2018, Resort Relief Llc (responding party) added:

  • Dorothy Debose called us, but cut the call short because she got a call about her brother. She said she would call back. Waiting on the call back.

  • May 11, 2018, Resort Relief Llc (responding party) added:

  • Dorothy Debose called us, but cut the call short because she got a call about her brother. She said she would call back. Waiting on the call back.

  • May 13, 2018, Claiming party added:

  • I am not willing to pay another dime to get the time share cancelled.

  • May 13, 2018, Claiming party added:

  • Sorry I had a death in my family. So Kevin call me ASAP.

  • May 14, 2018, Claiming party added:

  • The statement Kevin about moving all Castle clients to new attorney by the end of May is another rip off. I talked to Kevin today 5/14/18 and his offer was for me to pay another law firm $750 to cancel my time share. He told me about all the money he collected and made but he can not ACCOUNTABLE for his agreement that states THE FOLLOWING: If client does not receive a bona fide offer to cancel or otherwise terminate the timeshare Agreement, RESORT Relief will refund 100% the Fee paid to Resort relief by client. I did not select Castle to represent me: I paid Resort Relief not Castle.

  • May 14, 2018, Claiming party added:

  • I talked to Kevin today and his moving Castle clients to new attorney by end of May is for today he told gave name of another attorney firm that would cancel my timeshare for $750. I told him I paid resort relief $3495 to cancel my time share and I am unwilling to pay another firm for what i paid Resort Relief to do.

What Claimant Wants Hide
1. Refund: Fees Paid May 15, 2018 $3,495.00
2. Other – Pay for claim posting cost May 15, 2018 $14.99
Cash total : $3,509.99
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "We will be moving all Castle Clients to new attorney's by the end of May."

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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  • Contributed Solution: by Sophie Blythe On 05-14-2018
    View more
    If there is a 100% Money Back guarantee, then Resort Relief should refund customer in full More...
If you are a party to this claim, click here.
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