Public Mediation

My Claim vs. R& B Furniture Store In New Albany, Ms 38652

F. Y. vs. R&B Furniture
201 State Highway 30 W Ste 501, New Albany, Mississippi, 38652-3111, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"May 21, 2016, I made my second purchase from R & B in New Albany, MS. First being a complete living room suite and the second being a sofa with reclining seats on each end. I live in Water Valley and we have furniture stores here and many up the road in Oxford, but I chose R&B because I thought they were the best... Boy was I wrong. On Thursday evening Feb. 9th I noticed the seams of my recliner sofa was ripping. On Friday (the next morning) I called R&B, told the lady what my problem was, she says I have to talk to manager that is not in today, call back on Monday. I called on Monday, manager was busy would call me back. Tuesday had not heard, so I called again. I was told they would have to check with Manufacturer.. well I didn't buy from Manufacturer, I bought from R&B, but ok.. call me back. Friday comes and I still have heard nothing. I head to New Albany and was told "bring it to us and we will send to Manufacturer and they will repair and you can pick it up when they return to us,." Duh, I am 73 years old and in 50 of those years I have bought lots of furniture, had problems with some of it, seller comes to my house and takes care of it. So needless to say my buying from R&B is OVER.
Fredde N. Young"
...
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Claimant timeline (1) - Hide
  • 02-10-2017 — Sofa Purchase Complaint
What Claimant Wants Hide
Just make me happy!
Claimant invites R&B Furniture to make a fair offer.
1. Other – Pay for claim posting cost Mar 04, 2017 $7.99
Cash total : TBD
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Respondent's Counteroffer

There has been no response to this claim from R&B Furniture. This claim will remain posted until resolved
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  • Comment: by John Fernwood (534 points) — Online mediator
    • On: 03-22-2017
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  • This is a real shame. My mom has always been a very loyal customer, too, and has been "rewarded" in much the same way.

    The owner or manager of the store should contact the manufacturer on the customer's behalf and arrange to have the repairs made. To me, it does not seem beyond the call of duty for the owner of a store to make a personal house call when furniture they've sold proves to be defective. He or she could take pictures of the problem and send them to the manufacturer with a personal account of the problem.

    You can't buy that kind of loyalty; you have to earn it.

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