Public Mediation

QVC shopping channel-Dispute-#2364666

B. B. vs. Qvc Inc
1200 Wilson Dr, West Chester, Pennsylvania, 19380-4262, United States
Amount Involved: $538.86
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2364666
    • Amount Involved: 538.86
    • Filed On: Jan 08, 2013
    • Posted On: Jan 19, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
View less
Rate or Review on QVC Inc
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I order two items from QVC on 09-03-12...order #4114578059....total $40.76
and ....order#4114571335....total $43.71

Since QVC begins holiday programing on July 25 every year, I thought everything ordered as a Christmas gift was returnable until Jan. 31. Their official holiday period started on 09-30-12 until 01-31-13. I did not know this and returned the two items in December....QVC returned them to me. I called customer service and the representative told me that I should have called them before sending them back and they would have approved the return. She told me to send the items back a second time and since I had spoken with customer service, there would be no problm. I returned the items a second time....only to learn today that QVC is returning them to me a second time. I called customer service again, was told I could not return these items (even though I related the prior conversation telling me to return the items), when I objected to this statement, customer service hung up on me. I called them back immediately and asked to speak with a supervisor who was not available but did in fact call me back. The person I spoke with was named Carolyn (as much as I could understand her rapid speech) and she stated again that the items cannot be returned (even though their own representative told me I could return them). I have paid postage two separate times trying to resolve this matter...I have talked with them several times and they inform me that I cannot return these items.....please help."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Compensation: Headaches dealing with rudeness and unwillingness to comply with their own recommendations. Jan 23, 2013 $100.00
2. Payment due: ORDER # 4114578059 $40.76 TOTAL AND REFUND OF ORDER #4114571335 TOTAL $43.71 PLUS POSTAGE OF $7.00 EACH RETURN..TOTA OF $14.00 Jan 23, 2013 $98.47
3. Refund: for items purchased...ref order # 4114578059 for $40.96 and order @ 4114570335 plus #14,00 postage Jan 23, 2013 $98.47
4. Credit: for andigital e-reader which cannot be programmed and was sold needing updates... Jan 23, 2013 $191.92
5. Pay me for my time: 5 hours @10.00 Jan 23, 2013 $50.00
6. Other – Pay for claim posting cost Jan 23, 2013 $7.99
7. Other – Physical delivery charges Jan 23, 2013 $2.99
Cash total : $549.84
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from QVC Inc. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-26-2013
    View more
  • To follow up on the suggestion already made, perhaps the phone calls aren’t getting through to the people who can possibly assist you and help you resolve your disputes with the company. The customer call centers with companies can often give conflicting information, and you really need to get your concerns in front of someone who can possibly make a decision that will assist you. Perhaps writing a letter to the corporate headquarters indicating your issues, with information to back it up, such as receipts for purchase that show the holiday promotion and such, can help you get a resolution that you could be happy with. You can share the information about this claim in that letter, and be sure to send it certified so you can know that they received it.
  • Comment: by Angelena Perumal — Online mediator
    • On: 01-25-2013
    View more
  • You should of have gotten the name of the representative who had given that information to you, write down the time and date, call the store manger and report to him/her telling them who give you further instructions on what to do when you called customer service. They should not be having their representative saying one thing and the superviser saying another. They are unreliable.
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim