Public Mediation

Clifford Rabourn vs. Princess Cruise Line

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C. R. vs. Princess Cruises
24305 Town Center Dr Ste 200, Santa Clarita, California, 91355-1359, United States
Amount Involved: $200.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8388112
    • Amount Involved: 200.00
    • Filed On: Aug 23, 2017
    • Posted On: Sep 03, 2017
    • Complaint(s):
      • Problem with a service
      • Bad business practices
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On July 11, 2017 my spouse and I booked a cruise with Princess Cruise Lines.  The cruise was for a February 6, 2018 cruise on the Carribbean Princess.  At that time we made a good faith $200.00 non refundable deposit. At no time were we advised, prior to booking, that there were known issues with the ship.  On August 23, 2017 we received an email from Princess Lines stating that the original itinerary was being modified because of technical and propulsion issues with the ship.  The modified itinerary included shortened port calls and the elimination of some ports. Research revealed that this ship has had previous propulsion issues and on at least one cruise was adrift on the Irish Sea.   On August 23, 2017 we contacted Princess Lines customer service and stated that we desired to cancel our cruise and receive a return of the $200.00 deposit.  We were provided the following options receive a $50.00 per person on board credit or receive a $200.00 credit toward a future Princess cruise.  The customer relations agent denied our request to speak with a supervisor and insisted that we would not receive a refund. Take it or leave it.  My analysis is for a $100.00 ship board credit we can sail on a ship with technical and mechanical issues and risk being adrift at sea or we could choose to sail on another Princess cruise.  A cruise line that has shown that money is more important than customer satisfaction or safety."
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What Claimant Wants Hide
1. Refund: deposit Sep 30, 2018 $200.00
2. Other – Pay for claim posting cost Sep 30, 2018 $14.99
Cash total : $214.99
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Respondent's Counteroffer

There has been no response to this claim from Princess Cruises. This claim will remain posted until resolved
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Jim Wicks On 09-19-2017
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    Princess: Refund the consumer's $200 deposit. More...
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Claimant On 09-11-2017
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    1. A bettet solution would be to return 100% of deposit and pay your fee. 2. I do believe a ship with limited propulsion may be safe in calm waters however with the hurricanes we have seen in the Atlantic etc. I would question the safety of ship, crew and passengers.
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Is this a fair resolution?
  • 3
  • Contributed Solution: by John Fernwood On 09-11-2017
    1 comment
    Princess Cruises should refund deposit since they cannot supply the cruise that was booked More...
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