Public Mediation

Princess Cruises, An Irresponsible Cruise Line

T. P. vs. Princess Cruises
24305 Town Center Dr Ste 200, Santa Clarita, California, 91355-1359, United States
Amount Involved: $6,055.60
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2489808
    • Amount Involved: 6,055.60
    • Filed On: Dec 18, 2011
    • Posted On: Dec 29, 2011
    • Complaint(s):
      • Bad business practices
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"On February 9, 2010, my wife and I boarded the Diamond Princess in Auckland, New Zealand, bound for Melbourne and Sydney, Australia. Booking No. XT9Q3D

On the morning of February 18, 2010, while still at sea and on the Diamond Princess, I ate breakfast at the Horizon Court buffet, and I subsequently became ill, with a stomachache and diarrhea. I had eaten only food prepared and served on the Diamond Princess. Before eating breakfast I felt fine and I was in good health.

After I became ill my wife and I stayed in our state room, while I tried to recover, but I did not improve. Later on February 18th I reported my medical condition to the ship’s Medical Center. The ship’s nurse took down my information and treated me for Acute Gastroenteritis.

The ship’s nurse also instructed me to return to my state room, and to not disembark the ship even though the ship was to dock at Melbourne. She said I was strictly prohibited from stepping outside of my state room, and she said that if I did so I would be expelled from the ship at my own expense. I was confined by the ship’s nurse to my room for 24 hours until the evening next day, February 19th, after the ship left Melbourne.

The nurse did not make it clear to me why I was not permitted to go ashore in Melbourne, or why I was confined to my room for so long. As a result, the confinement felt like a kind of involuntary detention.

While I recovered, on February 18 and 19, my wife had to tend to me. She could not, moreover, go on shore alone while the Diamond Princess was in Melbourne. As a result, my wife and I both missed our only chance to visit Melbourne.

Melbourne was, for us, a dream destination and a key reason we paid for the Diamond Princess cruise. We spent thousands of dollars in air fare from the U.S., in addition to the cruise fees, to see Melbourne. Because of the food poisoning I contracted on the Diamond Princess, however, my wife and I were denied the opportunity to disembark and visit the city. Due to the cost and distances involved, we will not have another chance to visit Melbourne.

I have requested Princess either to give me a refund, or grant me the equivalent in credit toward a future cruise, as compensation for the loss that my wife and I incurred due to food poisoning directly caused by the Princess Cruises. However, Princess denied its responsibility and refused to compensate us anything. I and my wife will never take a cruise with Princess again in the future. There are a lot of cruise lines providing much better service and are more responsible than Princess. Why do we bother to travel with an irresponsible cruise line like Princess."
Reply Have a similar problem?
What Claimant Wants Hide
1. Compensation: Airfare Jan 02, 2012 $3,735.00
2. Refund: Total criuse fare plus fees Jan 02, 2012 $2,320.60
3. Other – Physical delivery charges Jan 02, 2012 $2.99
Cash total : $6,058.59
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from Princess Cruises. This claim will remain posted until resolved
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim