Public Mediation

Joy Bailey vs. Petco Statesboro Ga

Maltreatment/cruelty

J. B. vs. Petco - Statesboro Ga
359 Henry Blvd, Statesboro, Georgia, 30458-2769, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"My husband and I are new to the Statesboro area and our 9 year old German Shepherd needed grooming and nails trimmed. My dog has been going to a groomer since he was 5 weeks old and never had a negative experience. We trusted Petco would take good care of our dog however that was far from expected. I took my dog out to our vehicle while my husband waited in a very slow line to pay the bill. I noticed my dog was behaving very stressed so attempted to soothe him. While doing so I noticed a substantial amount of blood on the back seat. I took my dog back in Petco and brought it to…Read more My husband and I are new to the Statesboro area and our 9 year old German Shepherd needed grooming and nails trimmed. My dog has been going to a groomer since he was 5 weeks old and never had a negative experience. We trusted Petco would take good care of our dog however that was far from expected. I took my dog out to our vehicle while my husband waited in a very slow line to pay the bill. I noticed my dog was behaving very stressed so attempted to soothe him. While doing so I noticed a substantial amount of blood on the back seat. I took my dog back in Petco and brought it to staff's attention. They were slow in resolving the issue and one employee actually scolded my dog for moving. I asked if I needed to take him to a Vet and was told no. My dog's toe nails look horrific. Some haven't been touched, others look mangled then the bleeding came from those that were cut to the skin. I called the store as soon as I got home with my dog. Asked to speak with the manager, was told I was speaking with the manager and his name is Gerrick Muse. I proceeded to ask if he was the store manager and he stated he was not and that persons name is Kaitlin Thompson however she can't be reached until Saturday or Sunday. I asked for the name of the District Manager and was told that's confidential. I'm not a fool. I worked in the legal system for over 20 years and my husband recently retired from the military of 26 years as a Disabled Combat Veteran. I expressed my obvious concerns to "Gerrick" and he stated I should have requested to speak with a manager so we wouldn't have to pay the bill. I told "Gerrick" my dog was bleeding and in pain therefore the last thing I was thinking about was the bill! It's not about the money, it's about the maltreatment of my dog. I'm horrified by "Gerrick's" lack of empathy and his nonchalant attitude regarding this matter. At one point during our conversation, he actually giggled. I will post my complaint about this Petco to anyone who will listen. What happened to my dog today is irresponsible, unprofessional and cruel.Joy Bailey


"
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Claimant timeline (1) - Hide
  • 05-31-2017 — 12:00 pm
Exhibits View
Additional Communication Between Claimant and Petco - Statesboro Ga Hide
  • May 31, 2017, Claiming party added:

  • Petco
    359 Henry Boulevard
    Statesboro Ga 30458

  • May 31, 2017, Claiming party added:

  • My beloved animal suffered at the hands of an inexperienced worker and no one accepted responsibility. I'm furious and my heart aches for my boy, Coker. The pain he must have suffered while under Petco's supervision and care. God only knows. I'm sickened by the whole incident and want action taken immediately.

What Claimant Wants Hide
Just make me happy!
Claimant invites Petco - Statesboro GA to make a fair offer.
1. Other – Pay for claim posting cost Jun 15, 2017 $14.99
Cash total : TBD
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Petco - Statesboro GA. This claim will remain posted until resolved
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