Public Mediation

Performance Auto Sales Dispute

P. W. vs. Performance Auto Sales
851 W Mission Ave, Escondido, California, 92025-1614, United States
Amount Involved: $12,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 8043629
    • Amount Involved: 12,000.00
    • Filed On: May 26, 2014
    • Posted On: Jun 06, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"Purchased a used 2006 Dodge Ram from Performance Auto Sales (then Chancellor Motors), on 03/04/2013. At time of purchase I was told to make payments directly to Performance Auto/Chancellor Motors.

After making payments to Performance Auto/Chancellor Motors, I began receiving late payment notices from Gold Acceptance Automotive Financial Services informing me that payment has not been made and late fees would be charged. This has been a continuing occurence.

I then contacted Performance Auto/Chancellor Motors about this problem. Was told by Luis Linares (dearler) that he would take care of the problem. Since then I have received late notice fees every month even though payments were made ahead of time. I have receipts for all payments made to Performance Auto/Chancellor Motors. I am still receiving notices from Gold Acceptance for earlier late payment fees. Payments are now being made directly to Gold Acceptance.

At time of sale I was also informed that due to income status and disability status any deductible fees would be taken care of by Performance Auto. My co-signer, Allysa Storm was present and a witness. In addition Shelly Dowell was also present when I inquired about a mechanical issue. Luis again informed myself and Shelly not to worry about any deductibles that may arise.

The truck is now in for repairs and the insurance company is now demanding a $1000 deductible fee. Luis now states that he never made the "deductible" statement, even though I have 2 witnesses. I am now with transportation because of this.

This dealer has cause me much stress and continues to do so!"
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: 2006 Dodge Ram Jun 10, 2014 N/A
2. Apology: Written apollogy Jun 10, 2014 N/A
Cash
1. Refund: Purchase price and any other related costes Jun 10, 2014 $12,000.00
2. Other – Copy claim to regulators Jun 10, 2014 $14.99
3. Other – Pay for claim posting cost Jun 10, 2014 $7.99
4. Other – Physical delivery charges Jun 10, 2014 $2.99
Cash total : $12,025.97
Non-cash: 2 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Performance Auto Sales. This claim will remain posted until resolved
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