Public Mediation

Pep Boys Repair Issues

J. T. vs. Pep Boys: Manny Moe & Jack (Headquarters)
3111 W Allegheny Ave, Philadelphia, Pennsylvania, 19132-1116, United States
Amount Involved: $1,096.79
Complaint(s): Warranties or Rebates
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2969752
    • Amount Involved: 1,096.79
    • Filed On: Sep 13, 2010
    • Posted On: Sep 28, 2010
    • Complaint(s):
      • Warranties or Rebates
View less
Rate or Review on Pep Boys: Man...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Date 9/12/2010

On 3/26/2010, I had a new Power Steering Pump, Pulleys and Serp Belt in stalled on my 1996 Town and Country Van at Pep Boys Auto 1255 E. Fry Blvd., Sierra Vista, AZ (520) 458-0020. Estimate by Favio Edgar Figueroa, installed by Jesus Rodriguez for $496.79. I also purchased Extended Labor Warranty and 3 year Warranty on the Serp Belt.

4 ½ months later the Serp belt fell off. After filing my complaint a person named Carl Called me and here is what he had to say to me. My pep boys case # is 49952. Today (Sept. 11, 2010) @ 11:32am I spoke with Carl at the Sierra Vista Store. I was informed after extensively researching my invoice, he found I was missing a shroud???? I was never told this, it is not on my invoice and he
said it was my job to buy one. Not their fault, and not covered under warranty. I looked up the part on your web site and the part on my invoice and the part in my van are 2 different parts and Carl who has never even seen my van says they are the same. your part # 300-101 is what my
invoice says and the part should be 89251 which is what was pulled out of my van.. And there
is no shroud needed. Therefore the 52.92 I paid for the pulley warranty and the 34.21 I paid for the
3 year warranty on the serp belt can not be honored because its my fault it came off. Pep boys was under no obligation to say my van was missing a part to hold the belt on. Nor will they tow in it. So I
paid 496.79 and no one but myself is responsible for the serp belt falling off
but me. I should have known it was missing, and your shop has no warranty to
honor. This is outrageous. Who does this kind of work. I am a handicap woman,
who is being taken advantage of by their shop in sierra vista.

This is only one of my issues with Pep Boys in 1 Year and 9 months they have installed brakes 4 times, 2 alternators, 4 tires 2 times, engine torque mount 2 times,, power steering pump 3 times,
Aliment7 times, for a total of $2,160.00 and only 1 time a warranty honored. Even my rotors being warped after they installed them in 10/2009 is my fault because I drove through water??
I don’t know what else to do, I have no vehicle and can not afford any more repairs I cant even afford the Rental Car Now since they see no fault on their part. I can email you copies of all invoices
If needed.

To resolve the problem, I would appreciate your help to have them either pay to fix my Van, fix
My Van and pay for the Rental Car I had to get. Please Help Me.


Sincerely,

Judi Torres
31 Whitton St.
Sierra Vista, AZ 85635
520 844-2111




"
...
Reply Have a similar problem?
Exhibits View
What Claimant Wants Hide
1. Pay for my rental Car Sep 28, 2010 $600.00
2. Fix my Van or pay someone else to fix it Sep 28, 2010 $496.79
3. Other – Physical delivery charges Sep 28, 2010 $8.95
Cash total : $1,105.74
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Pep Boys: Manny Moe & Jack (Headquarters). This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim