Public Mediation

Natalie D vs. Parkmobile

N. D. vs. Parkmobile - Bmw Group
1100 Spring St NW Ste 200, Atlanta, Georgia, 30309-2824 , United States
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"I was attempting to park in Rehoboth Beach, Delaware. You were only able to pay for parking using the ParkMobile App, which I had previously used, but did not currently have downloaded on my phone. I called the number to pay for parking and entered all of the information including the Zone code for our parking space. As I was doing this a parking attendant came to ticket us. I said we just paid using the phone system. He looked up the car and said that there was no record of us paying. I then downloaded the app to check and I had a session open in Surfside Beach, SC. When I asked the attendant how this could have happened he asked if we had selected Rehobeth on the app, because they use the same zone code for multiple locations. However, we were never given an option to also select a city on the phone. I tried to immediately cancel the session in SC, but there was no way to cancel a session once started. Further, the attendant said he would have to give us a ticket if we didn't pay for parking or leave.  So we decided to just leave and go to a different beach altogether. I did ask the parking attendant if he could reimburse us and he said everything has to go through ParkMobile. However, when I tried to call ParkMobile to complain or get my money back, their robot - there was no way to talk to a human - said all refunds had to be issued by the garage itself. I don't know what garage it is because I was never there.

I can and will do a chargeback if this money isn't refunded and can easily prove that I wasn't even in the state at the time I was charged for parking. I try hard not to do chargebacks because of the associated costs to business, though, so would prefer that ParkMobile understand and correct the problems inherent in their system and refund the money voluntarily."
Reply Have a similar problem?
  • 07-08-2017 — Attempted to park in Rehoboth
Additional Communication Between Claimant and Parkmobile - Bmw Group Hide
  • Aug 18, 2017, Claiming party added:
  • ParkMobile asked for my email address and phone number but has not contacted me since. I am in the process of filing a chargeback with my credit card company, which unfortunately will cost them more than if they had issued the refund themselves. I am now even more frustrated with them and their total lack of customer support.

What Claimant Wants Hide
1. Pay me for my time: 2 hours at $15/h Jul 31, 2017 $30.00
2. Other – Pay for claim posting cost Jul 31, 2017 $14.99
Just make me happy!
Claimant invites Parkmobile - BMW Group to make a fair offer to resolve this complaint.
Cash total : $44.99
  • -1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Parkmobile - BMW Group. This claim will remain posted until resolved
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by George Maxwell On 04-02-2018
    Parkmobile's location services / system apparently glitchy - why hasn't Parkmobile just refunded the claimant? More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 3
  • Contributed Solution: by Salmon Koenig On 08-25-2017
    I agree with Claimant. The Parkmobile system seems poorly conceived and not-use case tested very well. PM is lucky to get this feedback but using customers as your "bug testers" isn't a good practice. I suggest a) fire your tester and hire better ones. b) Pay the claimant $100 for the bug bounty. You're getting off cheap.
If you are a party to this claim, click here.
Is this a fair resolution?
  • 2
  • Contributed Solution: by Bryan Morris On 08-03-2017
    Refund claimant and give him half what he asks More...
If you are a party to this claim, click here.
Is this a fair resolution?
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

If Unresolved
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.


A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim