Public Mediation

Natalie D vs. Parkmobile

N. D. vs. Parkmobile - Bmw Group
1100 Spring St NW Ste 200, Atlanta, Georgia, 30309-2824 , United States
Amount Involved: $30.00
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I was attempting to park in Rehoboth Beach, Delaware. You were only able to pay for parking using the ParkMobile App, which I had previously used, but did not currently have downloaded on my phone. I called the number to pay for parking and entered all of the information including the Zone code for our parking space. As I was doing this a parking attendant came to ticket us. I said we just paid using the phone system. He looked up the car and said that there was no record of us paying. I then downloaded the app to check and I had a session open in Surfside Beach, SC. When I asked the attendant how this could have happened he asked if we had selected Rehobeth on the app, because they use the same zone code for multiple locations. However, we were never given an option to also select a city on the phone. I tried to immediately cancel the session in SC, but there was no way to cancel a session once started. Further, the attendant said he would have to give us a ticket if we didn't pay for parking or leave.  So we decided to just leave and go to a different beach altogether. I did ask the parking attendant if he could reimburse us and he said everything has to go through ParkMobile. However, when I tried to call ParkMobile to complain or get my money back, their robot - there was no way to talk to a human - said all refunds had to be issued by the garage itself. I don't know what garage it is because I was never there.

I can and will do a chargeback if this money isn't refunded and can easily prove that I wasn't even in the state at the time I was charged for parking. I try hard not to do chargebacks because of the associated costs to business, though, so would prefer that ParkMobile understand and correct the problems inherent in their system and refund the money voluntarily."
...
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Claimant timeline (1) - Hide
  • 07-08-2017 — Attempted to park in Rehoboth
Additional Communication Between Claimant and Parkmobile - Bmw Group Hide
  • Aug 18, 2017, Claiming party added:

  • ParkMobile asked for my email address and phone number but has not contacted me since. I am in the process of filing a chargeback with my credit card company, which unfortunately will cost them more than if they had issued the refund themselves. I am now even more frustrated with them and their total lack of customer support.

What Claimant Wants Hide
1. Pay me for my time: 2 hours at $15/h Jul 31, 2017 $30.00
2. Other – Pay for claim posting cost Jul 31, 2017 $14.99
Just make me happy!
Claimant invites Parkmobile - BMW Group to make a fair offer to resolve this complaint.
Cash total : $44.99
  • -1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Parkmobile - BMW Group. This claim will remain posted until resolved
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  • 1
  • Contributed Solution: by George Maxwell On 04-02-2018
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    Parkmobile's location services / system apparently glitchy - why hasn't Parkmobile just refunded the claimant? More...
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  • 3
  • Contributed Solution: by Salmon Koenig On 08-25-2017
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    I agree with Claimant. The Parkmobile system seems poorly conceived and not-use case tested very well. PM is lucky to get this feedback but using customers as your "bug testers" isn't a good practice. I suggest a) fire your tester and hire better ones. b) Pay the claimant $100 for the bug bounty. You're getting off cheap.
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Is this a fair resolution?
  • 2
  • Contributed Solution: by Bryan Morris On 08-03-2017
    2 comments
    Refund claimant and give him half what he asks More...
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Is this a fair resolution?
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