Public Mediation

Paradise Dreams Tours LLC Dispute

C. Z. vs. Paradise Dreams Tours Llc
901 N State Road 7 #120, Hollywood, Florida, 33021, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9812974
    • Amount Involved: 1,207.00
    • Filed On: Aug 10, 2014
    • Posted On: Aug 21, 2014
    • Complaint(s):
      • Harassment
      • Unreasonable delays
      • Failure to honor promises
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Statement of Claim
Claimant says:
"Since July 29, 2014, I have been trying to contact Paradise Dreams Tours LLC. On December 20, 2011, I paid $997 for an 8 day/7 night two bedroom condo stay and a 3 day/2 night stay in Ft. Lauderdale, Fl, to include airport pick up and 3 day/3 night cruise on Royal Caribbean Cruise Line "Majesty of the Seas". My confirmation certificate #3318692
states open booking for 36 months.
I have e-mailed, the e-mails did not go through 4 times, and called their 'new number' which put me through to the customer service for a different company that obviously could not help me.
I e-mailed dreamvacationweek customer service and they said my certificate expired April 9, 2012, and suggested I contact the original company which is Paradise Dreams Tours LLC. My certificate clearly states 36 month open booking from 12/20/11.
I am too afraid to book with them even if they are still in business because I live in the western part of the United States and can't trust Paradise Dreams Tours to honor their written word.
I want my $997.00 back!"
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Additional Communication Between Claimant and Paradise Dreams Tours Llc Hide
  • Sep 01, 2014, Claiming party added:
  • I would like to know if you are or are not still in business. If you are still in business, even by another name, can or will you honor the vacation package I paid $997 dollars for or please return my money. $997 dollars is alot of money and I expected you to honor your written word or return my money.
    That was my mistake. I'm a senior citizen and have had some health issues,
    feeling better now, so a vacation for 2 would be much appreciated (especially since I've already paid for it). Just a Royal Caribbean Cruise would be fine but I expect to get my moneys worth for 2 people It would really restore my faith in humanity if you would kindly respond. I am willing to negotiate with you. Thank you for responding.

What Claimant Wants Hide
1. Refund: Purchase price Aug 25, 2014 $997.00
2. Pay me for my time: 6 hours @ $35 an hour Aug 25, 2014 $210.00
3. Other – Pay for claim posting cost Aug 25, 2014 $7.99
4. Other – Physical delivery charges Aug 25, 2014 $2.99
Cash total : $1,217.98
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from Paradise Dreams Tours LLC. This claim will remain posted until resolved
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