Public Mediation

Panorama Tv, Brooklyn NY Dispute

V. L. vs. Panorama Tv, Brooklyn Ny
1702 Avenue Z (Second Floor), Brooklyn, New York, 11235, United States
Amount Involved: $78.95
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5284296
    • Amount Involved: 78.95
    • Filed On: Nov 02, 2014
    • Posted On: Nov 13, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Panorama TV (Russian Television)

They failed to refund my 28.95 dollars received for the trial subscription period (with promised full refund), therefor they stole these money from me.

In August 2014 I paid them 28.95 for the first month. They promise to refund these money if the service was canceled within certain period of time. I did cancel the subscription within the time allowed. (Was not able to use the service at all, because their technical support was not able to resolve a technical issue.) THEY DID CONFIRM THAT THEY OWE ME 28.95, AND PROMISSED TO REFUND THEM. BUT NEVER DID.

A day after I used their website to make that payment, my bank detected an attempt of fraud activity on my card and suspended it. A new card was issued. I don't know if that fraud activity had anything to do with the Panorama TV website, or was that just a coincidence. But I did not use the card anywhere else online at that time.

Since August I called Panorama TV customer service 5 times. Several times their answer was: yes, we will send the refund, just wait a couple of days. Now they say that they cannot send the refund, because my Visa card number has changed. And the only option they have is to refund money to the same exact card. I suggested to them to send me a check, to the address they have on file, and I don't mind if they want to subtract their mailing expenses from my refund. THEY REFUSED.

All five times when I called, I talked to the company's customer service representatives. The last time I called (on October 29th) the lady introduced herself as Ulyana. Several times during the latest calls I asked to speak to the manager to discuss my issue. Three times I was told he will call me back, but he never did. During my last call I insisted to talk to him, but again was refused that opportunity. According to Ulyana, the manager's name is Alex. Overall, during the last conversation on October 29th, they clearly let me know, that they have no intention to refund my money, nor to further discuss the issue."
...
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What Claimant Wants Hide
1. Refund: 1 month subscribtion fee Nov 17, 2014 $28.95
2. Pay me for my time: Over 1 hour on the phone (multiple calls) + other inquiries Nov 17, 2014 $50.00
3. Other – Pay for claim posting cost Nov 17, 2014 $7.99
4. Other – Physical delivery charges Nov 17, 2014 $2.99
Cash total : $89.93
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Respondent's Counteroffer

There has been no response to this claim from Panorama Tv, Brooklyn Ny. This claim will remain posted until resolved
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  • Contributed Solution: by J Petaluma On 02-03-2017
    View more
    PANORAMA TV should make the refund to your old card More...
If you are a party to this claim, click here.
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