Public Mediation

My Claim vs. Ocwen Loan Servicing, Llc

D. V. vs. Ocwen Loan Servicing, Llc
1661 Worthington Rd Ste 100, West Palm Beach, Florida, 33409-6493, United States
Amount Involved: $300.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 4881091
    • Amount Involved: 300.00
    • Filed On: Jan 27, 2016
    • Posted On: Feb 07, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"This company evidently bought our home equity loan from GMAC mortgage. We continued paying this company until we believed the loan was paid off in October, 2015. We consequently received numerous correspondence from OCWEN claiming that we owed the amount of $0.01 (one penny). We NEVER received any correspondence as to how to resolve this matter. We did receive numerous telephone calls (sometimes as many as three or more times per week from people who had no idea of how much money was owed, who refused to speak with the spouse, and who had questionable English speaking skills). We also received bills, each one increasing in amount until we now owe approximately $0.74. Twice we sent OCWEN checks in the amount of $5.00. We sent these in the envelopes and to the address provided. We still continued to receive the annoying telephone calls and no clue as to how to resolve this problem. When we tried to contact OCWEN we were not able to talk to a "real" person. The e-mail address given on their letterhead is no longer functioning. We also tried their "customer service" web site and again were given no way to communicate personally with OCWEN and have them explain to us why we still owed money and why we were still receiving phone calls. Today we received a delinquency notice from OCWEN with a list of then money we supposedly owe them. We finally got through to OCWEN on the phone and were told to send a fax (we don't have one) to an address not on the delinquency notice. A phone number was not available. We still have no idea if this problem is resolved and our credit rating has been restored. (I assume because OCWEN is a collection agency this could be the case.)"
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: remove any negative credit reports in conjunction with this loan Feb 11, 2016 N/A
2. Apology: I want a written apology for the harassing phone calls. Feb 11, 2016 N/A
3. Change of policy: OCWEN needs to change their policy and notification of clients as to how to get a lean removed when the loan has been repaid or in our case overly repaid Feb 11, 2016 N/A
Cash
1. Compensation: harassment by employees of oCWEN Feb 11, 2016 $100.00
2. Refund: home equity loan Feb 11, 2016 $100.00
3. Money paid in over the amount of the paid off loan Feb 11, 2016 $100.00
4. Other – Pay for claim posting cost Feb 11, 2016 $7.99
Cash total : $307.99
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Ocwen Loan Servicing, LLC. This claim will remain posted until resolved
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