Public Mediation

ocwenloanservicing,llc-Dispute-#2253260

L. D. vs. Ocwen Loan Servicing, Llc
1661 Worthington Rd Ste 100, West Palm Beach, Florida, 33409-6493, United States
Amount Involved: $3,345.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2253260
    • Amount Involved: 3,345.00
    • Filed On: Nov 30, 2012
    • Posted On: Dec 11, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"My Husband and I qualified for a HAMP short sale and we did everything we were told to do, stayed at the property and made sure everything was cleaned up and ready for the new owners and we would receive $3,000.00 dollars at closing. We did just that, even had the septic pumped to be sure the sale went though for $345.00. We spent 6 months trying to get this sale approved, they kept telling us they needed more paperwork, we faxed the same documents at least four times if not more. They kept telling us we didn't qualify because they needed more information, sent that in then we were ok again then something else would come up like we were late getting our information in and again proved they were wrong and we were ok again. Then were were told to more the $3,000.00 from 0ne line to another on the HUD statement. Well finally after about 6 closings date we were told on the day of the closing that we didn't qualitfied for the HAMP and only the short sale because we use a po box in the town I work in instead of the property address so that disqualifed us. We faxed them Bank statements coming to our physcial address with in a couple of hours of that call and they said too late, we denied you. Are you kidding me, I would of left the residence months ago if I knew this was going to happen, Now we are living with friends and I can't even pay back the people we owe money to for helping us move. This is not right. There are 2, 880 complaints against them for similar things, go to RIPPOFF.COM. Their last comment was just because you qualified doesn't mean we approved it.
Thank-you
Linda Drew"
...
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Additional Communication Between Claimant and Ocwen Loan Servicing, Llc Hide
  • Dec 10, 2012, () added:

  • Due to confidentiality issues, Ocwen can not post any specific information on this Website. You may contact the Office of the Ombudsman at 800-390-4656 for assistance with your issue

What Claimant Wants Hide
1. HAMP promised us. Dec 15, 2012 $3,000.00
2. Septic pumped fore sale Dec 15, 2012 $345.00
Cash total : $3,345.00
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Respondent's Counteroffer

There has been no response to this claim from Ocwen Loan Servicing, LLC. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 12-14-2012
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  • Unfortunately, this does happen quite a lot. The banks that participate in the HAMP/HAFA programs are held to very strict standards and regulations that are put in place by the government, and they are often audited in regards to their participation in the program. Sometime as little as using a PO Box can potentially kick you out of review for the program. If you feel that you weren’t treated fairly in the process, you should contact the HAMP solutions center, which can also help with HAFA related issues. Information for a review or appeal can be found on the Making Home Affordable website.
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