Public Mediation

Duplicate payment being held by Ocwen

J. W. vs. Ocwen Loan Servicing, Llc
1661 Worthington Rd Ste 100, West Palm Beach, Florida, 33409-6493, United States
Amount Involved: $3,544.63
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 18294
    • Amount Involved: 3,544.63
    • Filed On: Jul 15, 2010
    • Posted On: Jul 30, 2010
    • Complaint(s):
      • Questionable Business Practices
      • Policy
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Duplicate payment was not the fault of myself or bank. Incident was caused to system problem.
It was not intended for Ocwen to get two payments. Proof is Over Draft protection was transfered into my account so payments could be made.
Ocwen's rep wanted to know why I would make a payment total of $5171.02 and then want a refund and how did they know it was not intentional because "lots" of people make more than one payment.
I've printed all screen shots from Online banking that supports the duplicate payments, ODF transfer to account and Transaction ID from Chase to Ocwen.
"
...
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Claimant timeline (1) - Hide
  • 07-14-2010 — Original and Duplicate payments going through causing ODP and zero balance
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Monetary items with amounts to be determined: Attorney fees and interest on my duplicate payment Jul 23, 2010 N/A
2. Change of policy: Policies have exceptions they need to revisit theirs Jul 23, 2010 N/A
3. Apology: CS Reps were rude, not helpful and could not understand some language barriers Jul 30, 2010 N/A
Cash
1. Refund: Duplicate payment of $2585.51 Jul 23, 2010 $2,585.51
2. Attorney fees if need be To be determined - quoted $350.00 Jul 23, 2010 $350.00
3. 4.5 hours spent on phone, completing form 50.76 hourly rate I'm paid at work. trying to resolve this issue with bank and ocwen Jul 23, 2010 $203.04
4. 4.5 hours spent on phone, completing form 50.76 hourly rate I'm paid at work. trying to resolve this issue with bank and ocwen Jul 23, 2010 $203.04
5. 4.5 hours spent on phone, completing form 50.76 hourly rate I'm paid at work. trying to resolve this issue with bank and ocwen Jul 23, 2010 $203.04
Cash total : $3,544.63
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Ocwen Loan Servicing, LLC. This claim will remain posted until resolved
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