Public Mediation

J.B. vs. Octa Tech Solutions

Failure of Yahoo to protect customers

J. B. vs. Octa Tech Solutions - Octatechsolutions.Com
2570 Orchard Pkwy, San Jose, California, 95131-1033, United States
Amount Involved: $699.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1644891
    • Amount Involved: 699.99
    • Filed On: May 23, 2017
    • Posted On: Jun 03, 2017
    • Complaint(s):
      • "I just feel ripped off."
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I was unable to access my Yahoo account.  I tried unsuccessfully to change my password, but finally called the customer service number for yahoo, which was difficult to find.  They told me that three locations were using my e-mail pasword and recommended I contact an anti-hacking service.  I feel I have been scammed and feel that Yahoo should make customer service available on the sign-in page of the mail. My mail is Att.net, and this made it more difficult.  Supposedly Yahoo referred me to two sites that could correct the problem.  They told me they were i San Jose, California"
...
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Claimant timeline (1) - Hide
  • 05-22-2017 — $699.99 debited on my checking account fraudently
What Claimant Wants Hide
1. Compensation: $699.99 deducted from Checking Account Jun 07, 2017 $699.99
2. Other – Pay for claim posting cost Jun 07, 2017 $14.99
Cash total : $714.98
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Octa Tech Solutions - octatechsolutions.com. This claim will remain posted until resolved
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  • Contributed Solution: by Fran Fellowes On 06-07-2017
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    This was a scam. You did NOT call Yahoo More...
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