Public Mediation

Nissan North America-Dispute-#2723343

T. F. vs. Nissan North America Inc
    • Claimant Seeks: View.
    • Claim #: 2723343
    • Amount Involved: 22.90
    • Filed On: Jun 08, 2012
    • Posted On: Jun 19, 2012
    • Complaint(s):
      • Problem with a product
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Claimant says:
"We purchased a 2012 Nissan Xterra in April 2012 From Wilkes Nissan in Wilkesboro NC. We have been awaiting on a hitch for the Xterra since. On May 22, 2012, I called Consumer Affairs and spoke with RJ at ext 457296 whom had to send me to Regional which I spoke with Carl at 1-800-343-6913 ext 458107 whom told me I would have a hitch no later than June 5, 2012. I received a called today, 6-8-2012 from a man whom told me they didn't know when I would get a hitch. We have missed 2 vacations due to not being able to haul our motorcycles. ALL WE WANT IS A NISSAN HITCH!!! This has caused me undue stress which is part of my disability. What is the big deal about getting a hitch?????? This will be the last Nissan I ever buy!!! Nissan doesn't mind taking the payment each month. I do think that's all they do care about. They sure do not care about there customers. Wilkes Nissan in Wilkesboro NC has done everything possible to try and get the part. Nissan Corp has fallen short on serving their customers' needs!!! We should of bought a Jeep and we would of been happy customers.

One more disappointed customer in NC
Teresa Foster"
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What Claimant Wants Hide
What By When How Much
1. Complete project: Trailor hitch Jun 15, 2012 N/A
2. Apology: In writing regarding their lack of keeping there customers happy and lying about when the product would be on our vehicle. Jun 23, 2012 N/A
3. Anything to gain our trust in Nissan as a company and to help us feel they care about there customers not just the money they pocket on the sale of a vehicle. If I knew then what I knew today, Nissan would not have gotten our business. Jeep would have gotten it!! Jun 23, 2012 N/A
1. Copy claim to regulators Jun 15, 2012 $14.95
2. Pay for claim posting cost Jun 15, 2012 $7.95
Just make me happy!
Claimant invites Nissan North America Inc to make a fair offer to resolve this complaint.
Cash total : $22.90
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
Message from Nissan North America Inc: Part is being shipped today order # 18267874 FedEx tracking # 520227807004
What By When How Much
1. Jun 30, 2012 $0.00
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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