Public Mediation

Poor customer service

J. P. vs. Nationstar Mortgage (Headquarters)
CR - PO Box 619098 Dallas, Texas 75261-9741, Hq - 8950 Cypress Waters Blvd, Coppell, Texas, 75019-4620, United States
Amount Involved: $500.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3276399
    • Amount Involved: 500.00
    • Filed On: Oct 15, 2011
    • Posted On: Oct 30, 2011
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Started the process of refiancing, paid about $500,00 for an appraisal , Some paperwork issue arouse . Were working through them, then never heard from them . This started in Feb2011 it is now Oct 2011 still waiting for someone to return call. Very unprofessional and poor customer service. Everyone has the same answer. Someone dropped the ball. Especially since I pay the same company my mortgage every month."
...
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What Claimant Wants Hide
1. Refund: Appraisal fee Oct 30, 2011 $500.00
Cash total : $500.00
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Respondent's Counteroffer

There has been no response to this claim from Nationstar Mortgage (Headquarters). This claim will remain posted until resolved
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  • Comment: by sealuvr — Online mediator
    • On: 07-13-2012
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  • we have a mortgage with nationstar,, and its true you get a run around,,, and switch to 4 to 5 different people that dont know what they are talking about on your acct.... and they are very rude on the phone to you too....
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